Last seen vs away

Dear @Vũ Thị Nhân Ái

Based on your description, it appears that your concern is related to the Microsoft Teams presence status.

From the first screenshot, the status shows “Last seen (Xem gần nhất) 2/12/2025”, which indicates that the user was last online on February 12, 2025. This could be the account is no longer active, or the user has manually set their status to Appear Offline from that specific time.

In the second screenshot, the status is displayed as Offline (Ngoại tuyến) with Available from 10:00. This time is determined by the user’s working hours settings in Microsoft Teams. If working hours are not configured, the status will appear as shown in the third screenshot.

Please feel free to let me know if you have any further questions or concerns. I’ll be happy to assist.

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In Microsoft Teams these three presence states all use the same gray “Offline” icon but show different extra information:

1. “Last seen … • Free at …” (Away/Last seen)
   • Meaning: The user is currently not active in Teams and is being shown with a Last seen time plus the next time they are free according to their calendar.
   • How it is set: Teams sets this automatically when the user has been inactive or signed out and it can still read their Outlook/Exchange calendar. The “Free at 10:00 PM” part comes from the user’s working hours and meetings.
2. “Offline • Free at …”
   • Meaning: The user is offline (not signed in on any device) but Teams still has access to their calendar, so it shows when they will next be free.
   • How it is set: Automatically when the user is not logged in to Teams, while calendar information is available.
3. “Offline” (only)
   • Meaning: The user is offline and Teams either has no calendar information to show or does not surface it in that view.
   • How it is set: Automatically when the user is not logged in on any device. For some users (for example, external contacts or where calendar data is not available), only the plain “Offline” text is shown.

Functionally, all three indicate the user is not currently available in Teams. The difference is only whether Teams can also show the last time they were seen and/or their next free time from the calendar.

References:

• User presence in Teams
• Presence in Outlook for Mac