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error code 30015-2030(13)

Constantin Beizadea 0 Reputation points
2026-04-06T07:28:26.0533333+00:00

hi,

when i try to install office 2024 it return this error error code 30015-2030(13).

any solution's please.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Norah-L 6,430 Reputation points Microsoft External Staff Moderator
    2026-04-13T08:05:01.4266667+00:00

    Hello Constantin Beizadea!

    Thank you for reaching out.

    Based on what you described, you’re encountering error code 30015‑2030 (13) when attempting to install Office 2024. This issue may be related to network settings or installation permission conflicts.

    You can try the following steps:

    1. Run the installer from a root folder
      • Create a folder: C:\Temp
      • Move the OfficeSetup.exe (or offline installer folder) into C:\Temp
      • Right‑click the installer > Run as administrator
    2. Reset network: Go to Settings > Network & Internet > Advanced Network Settings > Click Network reset.
    3. Update DNS settings
      • Open Control Panel > Network and Sharing Center > Change adapter settings
      • Right‑click your active Wi‑Fi/Ethernet > Properties
      • Uncheck Internet Protocol Version 6 (TCP/IPv6)
      • Select Internet Protocol Version 4 (TCP/IPv4) > Properties
      • Choose Use the following DNS server addresses:
      • Preferred: 8.8.8.8
      • Alternate: 8.8.4.4
      • Select Apply > OK
    4. Enable TLS protocols
      • Press Windows + R, type inetcpl.cpl, press Enter
      • Go to the Advanced tab
      • Make sure TLS 1.1, TLS 1.2, and TLS 1.3 are checked

    After that, run the Office setup again as Administrator.

    Hope this helps. Feel free to post back if you need any further assistance!

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  2. AI answer

    2026-04-06T07:28:38.51+00:00

    Error code 30015-2030(13) occurs when installing Office 2024 due to a problem with the current installation state or system components.

    Use these steps in order:

    1. Restart the device and try the install again
      • Save work and close all apps.
      • Restart Windows.
      • After restart, sign in to the Microsoft account used for Office and select Install again for Office 2024.
    2. Install using the Office offline installer
      • If the online install still fails, use the Microsoft 365/Office offline installer to bypass possible proxy, firewall, antivirus, or connection issues.
      • Follow the steps in Use the Office offline installer and select the correct tab for the Office version.
    3. Check Windows and system files if errors persist
      • Make sure Windows is fully updated (see Update Windows 10 guidance if applicable).
      • Run System File Checker to repair missing or corrupted system files:
        • Open an elevated Command Prompt (Run as administrator).
        • Run: 
                 sfc /scannow
        • When the scan completes, try installing Office again.

    If installation still fails after these steps, completely removing the existing Office remnants with the official Office removal tool (such as o15-ctrremove.diagcab) and then reinstalling Office from the account page has resolved similar blocked-install scenarios.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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