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"Something went wrong 4oggx"

Sagar Jade 0 Reputation points
2026-01-06T14:49:22.7333333+00:00

I am faceing issue with below message on Samsung device for Teams/Outlook.

"Something went wrong 4oggx"

Device is properly registered on Microsoft company portal. Microsoft Authenticator working but above 2 apps giving same error message during signin

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

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  1. Sameer Agarwal 0 Reputation points Microsoft Employee
    2026-04-17T18:45:04.05+00:00

    Answer is available at below link: https://www.linkedin.com/pulse/error-something-went-wrong-4oggx-samsung-galaxy-android-agarwal-4c6nc

    Error: Something went wrong. [4oggx] on Samsung Galaxy Android devices - User is unable to access Outlook and Teams apps

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  2. Alexis-NG 16,185 Reputation points Microsoft External Staff Moderator
    2026-01-06T15:38:36.1533333+00:00

    Hi @Sagar Jade,

    Thank you for posting your question to Microsoft Q&A Forum.

    The "Something went wrong 4oggx" error typically occurs on Samsung Galaxy devices when attempting to sign into Outlook or Teams due to a conflict during the secure authentication process.

    On many Galaxy devices, the Link to Windows app (com.microsoft.appmanager) comes preinstalled and is capable of performing MAM (Mobile Application Management) broker functions.

    In environments using App Protection Policies, authentication flows rely on a trusted broker (e.g., Intune Company Portal). However, with older versions of Link to Windows, it incorrectly assumes the broker role and intercepts the authentication process. During this interception, it fails to apply the required policies, which leads to the 4oggx login failure.

    As a quick fix, some users found success by installing or updating Microsoft Authenticator before signing into Outlook/Teams.

    • Go to Google Play Store > search for Microsoft Authenticator > update or install it
    • Afterward, reopen Outlook/Teams and try logging in again

    Another workaround for this error code is disabling Samsung’s "Link to Windows" services:

    You can disable the Link to Windows Samsung app by going to Settings > Apps > App Info and Connected devices. You should also force-stopped both the Link to Windows app and the Link to Windows Service. User's image

     

    Since "Link to Windows" app is updated on 19 Nov 2025, please update "Link to Windows" app using Google Play

    It redirects you to Company Portal app correctly.

    For factory reset devices or out of box devices, check if "Link to Windows" app is the latest version.

    Enable developer mode and USB debugging for Android device.

    Connect your device using USB cable, and run following command: (download adb from here: https://developer.android.com/tools/adb?hl=en):

    adb shell pm disable-user com.microsoft.appmanager

    It disables "Link to Windows" app, which app was unexpectedly taking over the broker role.

    Then, restart Teams (or other Microsoft 365 application) and login again. Once disabled, running the dumpsys window command again confirmed that Company Portal was now correctly acting as the MAM broker.

    If you ever need to re-enable the built-in Link to Windows app, use:

    adb shell pm enable com.microsoft.appmanager

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you. 

    I look forward to hearing your thoughts on this.

    If the answer is helpful, click "Accept Answer" and vote positively.

    Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

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  3. AI answer

    2026-01-06T14:49:33.2266667+00:00

    The error message "Something went wrong 4oggx" during sign-in for Microsoft Teams or Outlook on your Samsung device could be related to several factors. Here are some troubleshooting steps you can try:

    1. Check for Updates: Ensure that both Microsoft Teams and Outlook apps are updated to the latest version available in the Google Play Store.
    2. Clear Cache and Data: Go to your device settings, find the Teams and Outlook apps, and clear their cache and data. This can resolve issues caused by corrupted files.
    3. Reinstall the Apps: Uninstall both apps and then reinstall them. This can help reset any configurations that might be causing the issue.
    4. Check Device Registration: Since you mentioned that the device is properly registered on the Microsoft Company Portal, ensure that there are no pending updates or configurations that need to be applied.
    5. Network Connection: Make sure you have a stable internet connection. Switching between Wi-Fi and mobile data may help.
    6. Microsoft Authenticator: Since you mentioned that Microsoft Authenticator is working, ensure that it is properly set up and linked to your account. Sometimes re-authenticating can resolve sign-in issues.

    If these steps do not resolve the issue, you may want to check the sign-in logs in the Microsoft Entra admin center for more specific information regarding the sign-in state of your device.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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