need to reset hotmail password

Follow these steps to reset the Hotmail (Microsoft) account password when no other option appears:

1. Start the standard password reset flow
   • Go to the Microsoft account sign-in page.
   • Enter the Hotmail address and select Next.
   • On the Enter password page, select Forgotten your password? or use the Reset password link: Reset password.
2. Verify identity with available security info
   • Microsoft must verify identity before allowing a reset.
   • On the verification screen, it should show one or more options (email, phone, etc.).
   • If an option is shown, select it, then:
     1. Retype the first part of the email address or the last four digits of the phone number that are hinted.
     2. Select Get code.
     3. Retrieve the code from that email or phone.
     4. Enter the code and select Next.
     5. Create a new password and select Next again.
3. If no usable option is shown
   • If no option appears for where to send a code, or access to all listed options is lost, use the Sign-in Helper tool mentioned in the documentation:
     • “If you don't see an option for where to send a code, or you no longer have access to any of the verification options shown, use this sign-in helper tool.”
   • If the verification options shown are not recognized, also use the sign-in helper tool.
4. If the account/password used to work but now fails
   • Use the Recover your account flow: Recover your account.
   • Enter the Hotmail address, then follow the prompts to receive a security code and set a new password.
   • If the message “We couldn't find an account with that username” appears, double-check:
     • The domain (for example, hotmail.com vs hotmail.co.uk).
     • Spelling of the name part of the address.
     • Any other alias or phone number that might be on the account.
5. If still unable to reset
   • If all automated options fail and the system still does not offer any usable verification method, use the Microsoft account recovery guidance and the account recovery form as described in the “Help with the Microsoft account recovery form” article.
   • Ensure there is a separate working email address available to receive updates about the recovery request.

If none of the above flows present any verification method at all, or recovery attempts continue to fail, contact Microsoft Support using another account and explain that no verification options are available for the Hotmail account.

References:

• Reset a forgotten Microsoft account password
• My username and password have stopped working
• Help with the Microsoft account recovery form
• Unable to change password in my Outlook - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Locked out of my Outlook account and recovery options not working - Microsoft Q&A