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DNS issue when hosting changed

Deshi Halal 0 Reputation points
2026-04-23T13:21:07.6366667+00:00

I need MX record to add in GoDaddy.com so I can use [Moderator note: personal info removed] domain for my office365 hosted email

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

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  1. Gabriel-N 17,785 Reputation points Microsoft External Staff Moderator
    2026-04-23T13:58:25.1066667+00:00

    Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Hello Deshi Halal

    Could you please clarify the issue you’re encountering? Are you seeing any specific error message or notification? This will help better understand the situation.

    For the process of adding the MX record, please refer to the AI response above, as it already provides detailed guidance. To summarize:

    • Use: yourdomain-com.mail.protection.outlook.com
    • Add it in GoDaddy as an MX record
    • Remove any old MX records
    • Wait for DNS propagation

    For more details, you may also refer to the official Microsoft guide: Connect your DNS records at GoDaddy to Microsoft 365

    If you encounter any issues, please feel free to share more details here so I can assist further.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-04-23T13:21:18.0833333+00:00

    To use [Moderator note: personal info removed] with Office 365 (Exchange Online) when DNS is hosted at GoDaddy, create an MX record at GoDaddy that points to Microsoft 365.

    Because the exact MX value is unique per tenant, first get it from Microsoft 365, then add it at GoDaddy:

    1. In Microsoft 365 admin center
      1. Sign in to the Microsoft 365 admin center.
      2. Go to Settings > Domains.
      3. Select [Moderator note: personal info removed].com.
      4. Open DNS records (or Manage DNS).
      5. In the Add DNS records / Add DNS records for email page, expand MX records and copy the MX value shown (it will look like *.mail.protection.outlook.com).
    2. Create the MX record at GoDaddy
      1. Go to GoDaddy DNS management for [Moderator note: personal info removed].
      2. Under Records, choose Add New Record.
      3. Set the fields as:
        • Type: MX
        • Name/Host: @
        • Priority: use the highest priority (for GoDaddy example, 10; Microsoft guidance is typically priority 0 – either is fine as long as it is the highest among MX records).
        • Value/Points to: paste the MX value copied from Microsoft 365 (for example: <domain-key>.mail.protection.outlook.com).
        • TTL: 1 hour (or 3600).
      4. Save the record.
    3. Clean up old MX records
      • Remove any existing MX records that point to the previous email provider, or set their priority lower than the Microsoft 365 MX record so that mail flows to Exchange Online.
    4. Verify in Microsoft 365
      1. Return to Settings > Domains in the Microsoft 365 admin center.
      2. Select [Moderator note: personal info removed]com and choose Continue / Verify / Done as prompted so Microsoft 365 can confirm the MX record.

    Once DNS has propagated (can take up to a few hours), email for [Moderator note: personal info removed].com will route to Office 365.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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    1 person found this answer helpful.

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