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Name mismatch issue in Microsoft exam – unable to proceed and asked to reschedule

Karthikeyan subramanian 0 Reputation points
2026-04-26T15:23:01.6733333+00:00

Hi Team,

I recently attempted to take a Microsoft certification exam, but during the check-in process, my attempt was blocked due to a name mismatch.

My exam registration shows my name as “Karthikeyan S”, while in my government ID (PASSPORT) my full name as “Karthikeyan Subramanian”. This appears to have caused a verification issue.

I was instructed to update my name and reschedule the exam.

I would like guidance on the following:

  1. How can I ensure that both my Microsoft profile and exam registration are aligned correctly?
  2. Do I need to contact Pearson VUE support to update the exam registration name, or will updating my Microsoft profile be sufficient?

My goal is to make sure my name matches exactly with my government ID to avoid any issues during the next attempt.

Please help me with the correct steps to resolve this.

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  1. Julian Sharp 24,966 Reputation points
    2026-04-26T16:02:16.4666667+00:00

    You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

    If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

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  2. Q&A Assist
    2026-04-26T15:23:16.91+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To avoid this issue on the next attempt, the name on the Microsoft Certification profile must exactly match the name on the government-issued ID used at check-in.

    Follow these steps:

    1. Update the name in the Microsoft Certification / Learn profile
      • Go to the Microsoft Learn profile settings page while signed in to the same account used for certification.
      • Update the legal name so it exactly matches the passport (for example, change Karthikeyan S to Karthikeyan Subramanian).
      • Save the changes.
        If there is any problem changing the legal name directly, submit a request through Credentials Support so the team can correct the profile name for certification purposes.
    2. Ensure the exam registration uses the corrected profile
      Exam registrations pull the candidate name from the Microsoft Certification profile. After the profile name is corrected, future exam bookings should reflect the updated name.
      • If an existing appointment was created before the name correction and still shows the old name, contact Pearson VUE Support (Microsoft’s exam delivery partner) to correct or recreate the booking with the updated profile details.
    3. Reschedule the exam after the name is fixed
      • Once the profile name is corrected, reschedule or rebook the exam so the registration shows the full, correct name matching the passport.
      • Use the standard reschedule/cancellation process described in the exam reschedule and cancellation policy.
    4. At next check-in
      • Ensure the name on the exam appointment screen and the Microsoft Certification profile matches the passport exactly before test day.
      • Present the same government-issued ID used as the reference when updating the profile.

    If any issues persist with name changes or blocked appointments, use the Credentials Support help channel for certification profile and exam issues, and Pearson VUE Support for appointment/scheduling corrections.

    References:

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