Hi Toms Lomasonoks,
I can understand how frustrating this is, especially when you’re just trying to install a game and the process stops on a Store dependency message.
At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.
To help narrow this down, could you let me know a few details?
- Could you please share the exact error message you’re seeing, or a screenshot of it if possible?
- Could you let me know which game you’re trying to install?
- Does this happen with just one game, or with any game you try to install from the Xbox app?
- What Windows version/build are you using? You can check this under Settings > System > About.
- Are you signed in to the same Microsoft account in both the Microsoft Store and the Xbox app?
- Do you see any pending updates in Microsoft Store > Library?
- Are you using a VPN, proxy, or third-party antivirus right now?
In the meantime, please sign out of the Microsoft Store, then sign back in with the same Microsoft account used in the Xbox app. After that, please try starting the installation again directly from the Xbox app and check whether the same error appears.
While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.
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