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Hotmail problem, Try to sign in and keeps telling me ive tried to sig in with the wrong password too many times

jerome 0 Reputation points
2026-04-28T09:16:51.8666667+00:00

I Try to sign in to my hotmail and it keeps telling me ive tried to sign in with the wrong password too many times. This is incorrect, i sign in to my email with the correct password, it tells me ive tried to sign in with the icorrect password too many times, locks me out, i then try to get a recovery code sent to my mobile (which is set up correctly to my mobile) but it states unable to use this! y i do not know, i then ave to get the code sent to a different email address to able me to recieve a code so i can then change password once again, so i have change to a new password, i go to sign in vai laptop and too my suprise ive tried too many times with an incorrect password. How can this be, ive cleared all cache files , history, browser history, its got nothing to do with my antivirus security, no vpn is blocking, all settings are correct its got nothing to do with my end, i am aN IT TECH worked with computers for over 10 years this is not a user isse, and it keeps happening. SO MICROSOFT WHAT IS HAPPENING THIS NEEDS SORTING AS I AM UNABLE TO DO THIS PROCESS EVERYTIME I NEED TO SIGN INTO MY HOTMAIL, WHATS HAPPENING. PLEASE RESPOND AS SOON AS WITH SOME SORT OF FIX OR ASWER TO WATS GOING ON PLEASE AS THIS NEEDS RECTIFYING PLEASE????

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Chloe-V 8,070 Reputation points Microsoft External Staff Moderator
    2026-04-28T13:46:21.6866667+00:00

    Hi jerome,

    Welcome to Microsoft Q&A forum. 

    Based on what you described, it looks quite similar to an issue that has been reported on the Microsoft Service Health Status portal. It might be helpful to check that page and follow the updates or recommendations provided there.

    I’ve also added a screenshot for easier reference.

    User's image

    Thanks so much for your patience while this is being looked into. If you need anything else or have more details to share, feel free to reply anytime.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. Davy Aerts 161 Reputation points
    2026-04-28T09:19:26.4966667+00:00

    This issue usually isn’t caused by you entering the wrong password. It happens when something else keeps trying to sign in with an outdated password, or when automated login attempts trigger Microsoft’s protection systems. Here are the steps that normally fix it:

    1. Check what’s trying to sign in

    Go to: https://account.live.com/Activity

    Look for:

    Repeated failed sign‑ins

    Old devices

    Unknown apps

    If you see the same device failing over and over, that’s your culprit.

    2. Remove old or unused devices

    Go to: https://account.microsoft.com/devices

    Remove any device you no longer use. Old phones, tablets, Outlook apps, or Windows Mail clients often keep retrying silently with an outdated password.

    3. If failures come from many different IPs

    This can mean your account is being hit by brute‑force attempts. It’s unfortunately common with older Hotmail accounts. As long as you have two‑step verification enabled, you’re protected — Microsoft is just rate‑limiting the login attempts.

    4. Reset your password anyway

    Even if you know the password is correct, resetting it forces every old device or app to stop trying with the wrong one.

    5. Clear your browser’s saved password

    Sometimes the autofill entry is outdated or corrupted. Delete the saved password and re‑enter it once manually.

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