To create a new Microsoft account and get past the “press and hold” verification, follow these steps and workarounds based on known issues with that control:
- Create the account in the standard way
- Go to the Microsoft account sign-up page: https://signup.live.com (or select Create an account from any Microsoft sign-in page).
- Enter the Gmail address intended for the new account.
- Follow the prompts to enter name, country/region, birthdate, and complete email verification when the code is sent.
- Go to outlook.com.
- Select Create free account and complete the steps.
- Use that new Outlook.com address as the Microsoft account sign-in.
- Address the “press and hold” verification issue The “press and hold” human verification can fail repeatedly when something in the browser interferes with the control. A common cause is content blockers:
- Temporarily disable ad blockers or content/privacy extensions
- Turn off any ad blocker or tracking protection extension in the browser.
- If using a built-in tracking protection feature, set it to a less strict mode temporarily.
- Then reload the sign-up page and try the “press and hold” verification again.
- Try a different device
- If multiple browsers on the same device all fail, switch to another device (for example, a phone or another PC) and repeat the sign-up.
- Use an alternate sign-up path
- If creating the account as part of setting up a new Windows PC and the verification keeps failing, first set up the PC with a local account, then later change it to a Microsoft account using the documented path to Change from a local account to a Microsoft account.
- Temporarily disable ad blockers or content/privacy extensions
- Handle “too many codes sent” / rate limiting When too many verification codes have been requested in a short time, the system temporarily rate-limits further attempts:
- Stop requesting new codes and wait for the temporary limit to clear (this can take some time; avoid repeated retries during this period).
- After waiting, start a fresh sign-up attempt in a clean browser session (Private/Incognito) with ad blockers disabled and complete the verification once.
- If still unable to create the account
- Use an alternate sign-up method: for example, create the account with a different email address or phone number, then later add the desired Gmail address as an alias from the account’s profile.
- If setting up a new PC, use an existing Microsoft account temporarily, then add your new account later once the sign-up succeeds.
Note: Addresses used for Microsoft accounts cannot be reused. If that Gmail address was ever used before for a Microsoft account (even one that was closed), it cannot be used again as a brand-new Microsoft account sign-in.
References:
- How to create a new Microsoft account
- How to check if your email address is a Microsoft account
- Get to know the new Microsoft sign-in
- How to create a new Microsoft account (Learn version)
- How to check if your email address is a Microsoft account (Learn version)
- Get to know the new Microsoft sign-in (Learn version)
- tryjng to create outlook email adress: how to pass "the Let's prove you're human" press and hold test - Microsoft Q&A
- I realize I have 2 different accounts. How do I combine the 2? - Microsoft Q&A
- How to create a new Microsoft account (Learn overview)
- How to create a new Microsoft account (Support overview)