Azure nonprofit grant not applied to subscription, charged Pay-As-You-Go - billing dispute

Question

Azure nonprofit grant not applied to subscription, charged Pay-As-You-Go - billing dispute

Geetha Pratap 0

We are an approved Microsoft for Nonprofits NGO (Sharanaksh / Community Streeties India). Our Azure sponsorship expired March 5, 2026. We claimed a new $2,000 grant on February 5, 2026 (confirmed via email). The grant was not linked to our active subscription ID

Siva shunmugam Nadessin 10,895 Reputation points Microsoft External Staff Moderator

2026-05-11T02:50:14.4166667+00:00
Hello Geetha Pratap,

Thank you for reaching out to the Microsoft Q&A forum.

When investigated it your new $2,000 nonprofit grant never got linked to Subscription Id, so Azure fell back to Pay-As-You-Go and issued that ₹10,550.72 invoice. Here’s how to get the billing and sponsorship team to sort it out:

In the Azure portal, click Help + support (the ? icon) → New support request.

For Issue type choose Billing, then under Category pick Credits and sponsorships → Sponsorship grant.

Enter your subscription ID (634a786b-…) and describe:

You’ve been approved for the $2,000 nonprofit grant (redeemed Feb 5, 2026)

It’s not applied to your active subscription, which stayed on Pay-As-You-Go

You need the ₹10,550.72 invoice E0800ZF6BB to be covered by the grant and future charges to draw from it

If the portal keeps looping you back to articles, use this direct support-request blade instead: https://portal.azure.com/#blade/Microsoft_Azure_Support/CreateSupportRequestBlade/overview and repeat the same Billing→Credits and sponsorships steps.

Failing that, call Azure Billing support on your local number: https://azure.microsoft.com/support/options/ (look under “Phone support”)

When you get your support ticket, ask them to:

Link your $2,000 nonprofit sponsorship to subscription 634a786b-…

Retroactively apply or waive the ₹10,550.72 charge

Confirm the grant will cover all subsequent usage

That should escalate you straight to the Billing & Sponsorship team. Let me know if you hit any more walls!

Reference list

• Create Azure support request: https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request

• Azure support options (phone + web): https://azure.microsoft.com/support/options/

• Microsoft Azure Sponsorship Offer: https://azure.microsoft.com/offers/ms-azr-0036p/
Geetha Pratap 0 Reputation points

2026-05-13T04:07:21.41+00:00

Yes, another MS support executive helped me to raise this request. However i dont see any response from them yet.
kagiyama yutaka 3,685 Reputation points

2026-05-13T04:27:26.8133333+00:00

I think the best step is to wait for the Billing ticket reply, and if it stays silent, add a note in the case or call Billing again.

2 answers

Your answer

Siva shunmugam Nadessin 10,895 Reputation points Microsoft External Staff Moderator

2026-05-11T02:50:14.4166667+00:00

Hello Geetha Pratap,

Thank you for reaching out to the Microsoft Q&A forum.

When investigated it your new $2,000 nonprofit grant never got linked to Subscription Id, so Azure fell back to Pay-As-You-Go and issued that ₹10,550.72 invoice. Here’s how to get the billing and sponsorship team to sort it out:

In the Azure portal, click Help + support (the ? icon) → New support request.

For Issue type choose Billing, then under Category pick Credits and sponsorships → Sponsorship grant.

Enter your subscription ID (634a786b-…) and describe:

You’ve been approved for the $2,000 nonprofit grant (redeemed Feb 5, 2026)

It’s not applied to your active subscription, which stayed on Pay-As-You-Go

You need the ₹10,550.72 invoice E0800ZF6BB to be covered by the grant and future charges to draw from it

If the portal keeps looping you back to articles, use this direct support-request blade instead: https://portal.azure.com/#blade/Microsoft_Azure_Support/CreateSupportRequestBlade/overview and repeat the same Billing→Credits and sponsorships steps.

Failing that, call Azure Billing support on your local number: https://azure.microsoft.com/support/options/ (look under “Phone support”)

When you get your support ticket, ask them to:

Link your $2,000 nonprofit sponsorship to subscription 634a786b-…

Retroactively apply or waive the ₹10,550.72 charge

Confirm the grant will cover all subsequent usage

That should escalate you straight to the Billing & Sponsorship team. Let me know if you hit any more walls!

Reference list

• Create Azure support request: https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request

• Azure support options (phone + web): https://azure.microsoft.com/support/options/

• Microsoft Azure Sponsorship Offer: https://azure.microsoft.com/offers/ms-azr-0036p/
Geetha Pratap 0 Reputation points

2026-05-13T04:07:21.41+00:00

Yes, another MS support executive helped me to raise this request. However i dont see any response from them yet.
kagiyama yutaka 3,685 Reputation points

2026-05-13T04:27:26.8133333+00:00

I think the best step is to wait for the Billing ticket reply, and if it stays silent, add a note in the case or call Billing again.

Answer 1

The Azure nonprofit grant and the billing/sponsorship linkage cannot be fixed from the portal alone and must be handled by Microsoft support. The correct path is:

Use the nonprofit-specific Contact Us form
- Go to the Microsoft for Nonprofits Contact Us page: https://nonprofit.microsoft.com/contactus
- Choose the issue type related to Azure grant / billing / sponsorship.
- In the description, include:
  - Organization name and that it is an approved Microsoft for Nonprofits NGO.
  - Old sponsorship expiration date (5 March 2026) and new grant claim date (5 February 2026).
  - The affected subscription ID (634a786b-b2fb-4f2c-8231-3313727fc0c0).
  - The invoice number (E0800ZF6BB) and that charges went to Pay-As-You-Go instead of the $2,000 grant.
  - That the Credits page shows “No credit to display” and that the Azure portal support flow loops back to automated solutions.
- Request explicitly:
  - Relinking of the active Azure Sponsorship to the specified subscription.
  - Review/adjustment of invoice E0800ZF6BB so usage is applied against the grant balance where eligible.
If the Contact Us form was already submitted and no response
- Submit a new request via the same Contact Us page, referencing the earlier submission and emphasizing that this is an Azure Sponsorship billing misapplied to Pay-As-You-Go and that the subscription is impacted.
If there are also general billing questions (outside the sponsorship linkage)
- For non–nonprofit-specific billing issues, use the Azure portal billing support channel (billing support is free). If the wizard loops:
  - Start from: https://portal.azure.com/#create/Microsoft.Support
  - Enter “billing” and select Billing → Next.
  - Select the affected subscription → Next.
  - When automated solutions appear, do not click them; instead, click Create a support request (or Return to support request) and continue through Additional details → Review + create until the case is created.

Because sponsorship-to-subscription mapping and retroactive invoice handling require back-end changes, only the Azure Billing/Sponsorship support team can:

Attach the new $2,000 nonprofit grant to the correct subscription.
Review and, where appropriate, reapply Pay-As-You-Go charges against the grant balance.

References:

Answer 2

kagiyama yutaka 3,685

You can try opening a Billing support request under Billing → Credits and sponsorships.

The Azure billing team can review your nonprofit grant status and check whether the subscription and credits are linked correctly.

If the portal does not allow you to submit the request, note the time of the error and try again, or contact Azure billing support through the global phone numbers: https://azure.microsoft.com/support/options/

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Azure nonprofit grant not applied to subscription, charged Pay-As-You-Go - billing dispute

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