Microsoft Store: All downloads are either stuck on queued or fail mysteriously

Hi tongieboi,

I understand how frustrating this is, especially after you’ve already tried most of the common fixes and the downloads are still stuck or failing. Have you already tried the Q&A Assist suggestions? In addition, please try the following:

1, Check required services

Make sure these services are running:

1. Press Windows + R > type “services.msc”
2. Locate and check:
   • “Background Intelligent Transfer Service” (BITS)
   • “Windows Update”
   • “Delivery Optimization”
3. For each:
   • Status should be Running
   • Startup type > Automatic or Manual (Trigger Start)
4. If not running > right‑click > Start

2, Sign out and re‑sign into Microsoft Store

This can fix stuck “Queued” states tied to account tokens:

1. Open Microsoft Store
2. Click your profile icon > “Sign out”
3. Restart the PC
4. Sign back in and test download again

3, Test with a new local user profile

This helps isolate profile corruption (very common with Store issues):

1. Go to “Settings” > “Accounts” > “Family & other users”
2. Select “Add someone else to this PC” > choose “I don’t have this person’s sign-in info” > local account
3. Sign into the new account
4. Open Store and try downloading the same app

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Follow these steps in order, testing Microsoft Store downloads after each major step:

1. Reset Microsoft Store cache again
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. Wait for the blank Command Prompt window to close and Microsoft Store to reopen.
   4. Try the download again.
2. Run the Windows Store Apps troubleshooter (Windows 10)
   1. Select Start > Settings > Update & Security > Troubleshoot.
   2. Select Windows Store apps > Run the troubleshooter.
   3. Apply any fixes it suggests and retry the download.
3. Verify Microsoft Store is correctly registered for the user
   1. Open PowerShell as a normal (non‑admin) user.
   2. Run:

            Get-AppxPackage *Microsoft.WindowsStore*
      

   3. If no package is returned, open PowerShell as Administrator and run:

            Get-AppxPackage *Microsoft.WindowsStore* -AllUsers
      

      If the package exists, re‑register it for the user:

            Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
      

   4. Reopen Microsoft Store and test downloads.
4. Check that Microsoft Store is not blocked and that endpoints are reachable
   1. Confirm Microsoft Store opens without a policy message like “Microsoft Store is blocked”. If such a message appears, a policy such as RemoveWindowsStore is disabling it and must be changed by the administrator.
   2. Ensure firewall or proxy is not blocking required endpoints used by Microsoft Store and Windows Update. See the guidance under Verify that the required endpoints aren't blocked by the firewall or proxy and Manage connection endpoints for Windows 11 Enterprise / Windows Update proxy guidance in the referenced article, then test downloads again.
5. Try installing via winget (Windows Package Manager)
   1. Open PowerShell.
   2. Search for the app:

            winget search "App Installer"
      

   3. Install it:

            winget install "App Installer"
      

   4. Repeat similarly for other Store apps (for example, Minecraft launcher if available) and see if installation succeeds this way.
6. Reinstall apps from Microsoft Store library
   1. Open Microsoft Store.
   2. Select See more (three dots) > My Library.
   3. Locate App Installer, Minecraft for Windows, and other affected apps.
   4. Select Install for each and monitor whether they complete without getting stuck on “Queued” or failing at 100%.
7. General Windows 10 Store‑app health checks
   1. Ensure Windows 10 is fully updated: Settings > Update & Security > Windows Update > Check for updates and install any available updates.
   2. Update Microsoft Store itself: open Store > See more > Downloads and updates > Get updates.
   3. If a specific app still misbehaves after it installs, use Settings > Apps > select the app > Advanced options to Repair or Reset it.

If, after these steps, downloads remain stuck on “Queued” or fail with 0x80070001 at 100%, focus on firewall/proxy inspection and Store re‑registration (steps 3–4) and use winget as a workaround for installing critical apps.

References:

• Troubleshoot Microsoft Store app download failures
• Fix problems with apps from Microsoft Store