How to cancel or reschedule my appointment?

To cancel or reschedule an exam appointment, use the Microsoft Learn profile or certification dashboard and follow the reschedule/cancellation policy timelines.

To cancel or reschedule a Microsoft certification exam:

1. Sign in to the Learn profile and open the profile menu from the photo avatar.
2. Select Profile.
3. Go to Credentials and then select Certifications.
4. Scroll to the exam appointment and choose Cancel or Reschedule.
5. The process redirects to the exam delivery provider’s site to complete the cancellation or reschedule.

Policy details:

• Exams must be cancelled or rescheduled at least 24 hours before the scheduled time; otherwise, the entire exam fee is forfeited and, if a company voucher was used, that voucher is forfeited.
• For some free exam offers (such as Microsoft Ignite promotions), there is no charge if the appointment is rescheduled or cancelled at least six business days before the appointment. Within five business days, a rescheduling fee applies. Within two days of the scheduled time, rescheduling or cancellation is not allowed, and missing the exam forfeits the free offer.

If the registration or promotional offer has already expired, the appointment cannot be moved beyond that offer’s validity; a new registration and payment or new voucher/offer is required.

References:

• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• Microsoft Ignite and Microsoft Ignite The Tour: Free Certification Exam Offer
• Microsoft Ignite Cloud Skills Challenge 2021: Free Certification Exam
• How to reschedule the exam - Microsoft Q&A
• Reimbursement - Microsoft Q&A