Hi Gail Frost,
I understand how frustrating it can be when the keys no longer type what you expect, especially when punctuation marks start turning into accented characters.
To narrow this down, could you please check and share the following?
- What keyboard layout is shown when you press Windows key + Spacebar?
- Did this start after adding another language, changing region settings, or after a recent Windows update?
- Are you using a standard US/English physical keyboard, or a keyboard from another region?
In the meantime, please try these steps:
- Press Windows key + Spacebar.
- Select a plain English layout, such as English (United States) - US.
- Test the apostrophe, quotation mark, and question mark keys again.
At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario.
While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.