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URGENT: Legal Name Change needed for exam on May 20 - Candidate ID MS1101251990

P Kavya Sai 0 Reputation points
2026-05-15T05:14:38.5933333+00:00

*My upcoming AI-900 appointment invoice lists my name as P Sai, but my legal identity proof is P Kavya Sai. I need an agent to open a private message to sync my correct legal name to Pearson VUE before Wednesday.
Mine engage center is not working "*You don't have permissions to any workspaces in Engage Center. Reach out to your team admin to check your access or speak with your Microsoft account team to learn about this content. If you expect to already have access, try the options below." It is showing this message. What to do then .

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  1. Q&A Assist
    2026-05-15T05:14:52.3933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To get the legal name corrected for the AI‑900 exam and synced with Pearson VUE, and to address the permission issue in Engage Center, follow these steps:

    1. Update the legal name on the Microsoft Certification/Learn profile:
      • Go to the Learn profile Settings page: https://learn.microsoft.com/users/me/settings
      • Update the Legal name field so it matches the name on the government ID: P Kavya Sai.
      • If the system does not allow the change or shows a message about contacting support (especially when an exam is already booked), proceed to step 2.
    2. Contact Microsoft Credentials Support for name correction before the exam date:
    3. If the name in Pearson VUE is blocked or cannot be changed directly:
      • Pearson VUE handles exam delivery and scheduling issues. If there are any account‑side problems (for example, blocks or profile issues), contact Pearson VUE using the Microsoft contact page: https://home.pearsonvue.com/microsoft/contact
      • Explain that the Pearson VUE profile name must match the Microsoft Certification profile and government ID before the AI‑900 exam on May 20.
    4. Engage Center “no permissions” message:
      • The message “You don't have permissions to any workspaces in Engage Center. Reach out to your team admin…” indicates that the Engage Center account does not have access to any workspaces.
      • This does not affect the ability to change the certification legal name or take the AI‑900 exam.
      • For Engage Center access specifically, contact the organization’s team admin or Microsoft account team as the message suggests. Engage Center’s My Profile feature (where preferred email/phone are set) is separate from the Microsoft Learn certification profile used for exams.
    5. Timing considerations for an exam on May 20:
      • The name on the government‑issued ID must exactly match the name on the Microsoft Certification profile for online proctored exams.
      • Submit the Credentials Support request as soon as possible so the name can be updated and synchronized before the exam date.

    References:

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