Hi Hamilton,
Thank you for sharing the details. Based on what you’ve described, this behavior is typically related to how the system or application is currently handling the configuration or connection after recent changes. While this can be unexpected, there are a few targeted workarounds you can try to restore normal functionality:
- Restart the affected app/service - close it completely (including background processes via Task Manager if needed), then reopen.
- Verify current settings again - revisit the relevant configuration page and reapply the setting to ensure it is properly registered.
- Test with a new profile or environment to confirm if the issue is profile-specific (e.g., create a new user/profile or test on another device).
- Check for pending updates - ensure both the system and the affected app are fully up to date, as newer builds may include fixes.
If available, use a similar feature or access the function through a different interface (e.g., web vs. desktop) while the issue persists. If the issue continues after trying the steps above, it may require deeper investigation on the service side.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
At that point, I’d recommend contacting the official Microsoft support so the behavior can be reviewed further.
I understand how frustrating it can be when something stops working as expected, especially after you’ve already tried multiple fixes. Hopefully one of the steps above helps get things back on track quickly.
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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