Use these steps to restore Extend mode and check the setup:
- Press Windows logo key + P and explicitly choose Extend. If it switches back to Duplicate or disconnects, continue with the next steps.
- Make sure only the full‑size monitor is connected (unplug any travel monitor, TV, docked displays, or extra adapters) and that its cable is firmly seated on both ends. If possible, reseat or replace the cable and test another port on the PC or hub.
- Disconnect other accessories from the PC (extra docks, dongles, adapters). Conflicting hardware can prevent Windows from using multiple displays correctly.
- In Settings > System > Display, confirm that Windows shows two displays (the built‑in screen plus the external monitor). If it does, select the external display and set Multiple displays to Extend desktop to this display.
- If the external monitor still only duplicates or will not stay in Extend, press Windows logo key + Ctrl + Shift + B to reset the graphics driver, then try Windows logo key + P → Extend again.
- If using a hub/dock, test the monitor by connecting it directly to the PC (HDMI/DisplayPort/USB‑C). If Extend works when directly connected, the hub may not support multiple independent displays or may be misconfigured.
If only one external monitor is connected and the system still refuses to extend, verify that the graphics adapter and hub support more than one active display. Some adapters and docks only duplicate the signal instead of creating a separate extended display.
References:
- Troubleshoot external monitor connections in Windows
- Troubleshoot connecting Surface to an external display
- Troubleshooting Microsoft Wireless Display Adapter
- Windows forces my monitor to "Disconnect this display" in the settings. - Microsoft Q&A
- how to detect second monitor? - Microsoft Q&A
- Surface Thunderbolt 4 Dock won't use two external monitors - Microsoft Q&A
- how to fix compatibily between additional screen, plugged by Type "C" port" after Windows and HP update on Feb, 05th. - Microsoft Q&A
- how to update display drivers - Microsoft Q&A