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Touch Screen Surface Pro 7+

Alexandra Tarring 0 Reputation points
2026-05-20T23:47:02.9+00:00

My touch screen has not worked for ages. I went on device manager and the option of touch screen was not there. I don't know what to do?

Surface | Surface Pro | Display and screen
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  1. Vikki-T 5,620 Reputation points Microsoft External Staff Moderator
    2026-05-21T07:58:20+00:00

    Hi Alexandra Tarring,

    I understand how frustrating this can be, especially when the touchscreen has not worked for a long time and the touch driver does not even appear in Device Manager.

    At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

    To narrow this down, could you please confirm a few things?

    • Does your Surface Pen work on the screen, or is both finger touch and pen input not working?
    • In Device Manager > Human Interface Devices, do you see Intel(R) Precise Touch Device, any HID-compliant touch screen, or any device with a yellow warning icon?
    • Have you already installed the latest Surface drivers/firmware or run the Surface Diagnostic Toolkit?

    In the meantime, please try these steps:

    1.Check hidden devices and scan for hardware changes

    • Open Device Manager, select View > Show hidden devices, then expand Human Interface Devices. If you see HID-compliant touch screen or Intel(R) Precise Touch Device, right-click it and choose Enable device if available. You can also select Action > Scan for hardware changes.

    2.Run the Surface Diagnostic Toolkit

    • This can help check common Surface issues, including touchscreen/display-related problems and missing updates.

    3.If the issue still remains

    • If touch does not work in UEFI, or if the driver still does not return after updating drivers/firmware and running diagnostics, the touchscreen hardware may need to be inspected or serviced.

    Please let us know what happens when you test touch in UEFI, and whether Intel(R) Precise Touch Device appears anywhere in Device Manager.

    While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-05-20T23:47:16.6633333+00:00

    Follow these steps in order on the Surface Pro 7+:

    1. Boot to UEFI to check for hardware failure
      1. Go to Start > Power > Shut down.
      2. When the Surface is off, press and hold the Volume Up button, then press the Power button and keep holding Volume Up until the Microsoft/Surface logo appears.
      3. In the UEFI menu, try tapping items on the screen.
        • If touch does not work in UEFI, the touchscreen has likely failed and the device needs servicing (see service options below).
        • If touch does work in UEFI, select EXIT, follow prompts, and let Windows restart. Then continue with driver steps.
    2. Reinstall the touchscreen drivers (do not do this on Surface Pro X; it does not apply to Pro 7+)
      1. In Windows, type device manager in the taskbar search and open Device Manager.
      2. Expand Human Interface Devices.
      3. If present, right‑click Intel(R) Precise Touch Device > Uninstall device > Uninstall.
      4. Right‑click HID-compliant touch screen > Uninstall device > Uninstall. If there are two entries, uninstall both.
      5. On the Action menu, select Scan for hardware changes.
      6. Restart the Surface while connected to the internet so Windows can reinstall the drivers automatically.
      7. Test touch by opening a browser and trying scroll, pinch‑to‑zoom, swipe from the right, and long‑press.
    3. Check for Windows and Surface updates
      1. Open the Surface app (install it from Microsoft Store if needed).
      2. Go to Help & support and check the update status.
      3. If updates are available, select Check for updates to open Windows Update and install everything offered.
      4. Restart and test touch again.
    4. Reset the device (only if touch still fails in Windows but worked in UEFI)
      1. Follow the guidance in Restore or reset Surface for Windows to use Reset this PC.
      2. After reset and setup, test touch again (scroll, pinch‑to‑zoom, swipe, long‑press).
    5. If touch still does not work
      • If touch failed in UEFI or all steps above did not restore it, the touchscreen is likely experiencing a hardware failure.
      • Use the service options to submit a service order, send the device to Microsoft, find in‑person support, or review self‑repair options if technically experienced.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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