Spurious notification badges in Teams mobile

This excuse that Microsoft does not have a fix as yet has been going on for too long. When will it be fixed?

Well, I did as suggested.

Every step. All well till I added the Teams Personal account and the dreaded badge reappeared. What drives me nuts is the hide and seek. One moment it has disappeared - "wow, finally solved". Then without any particular pattern of steps, it reappears and stubbornly refuses to go away. Its preternatural behavior suggests the need of an exorcist. Need one who is a regular Teams user. None other would be able to connect with this evil gremlin.

Dear @Noel Heredia,

Good day, and thank you for clearly explaining what you’re experiencing.

I’m sorry you’re having to deal with this, especially when the notification badges keep appearing and disappearing without any clear reason. I understand how frustrating and distracting that can be, particularly when the desktop app shows no unread activity while the mobile app continues to display alerts. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to investigate and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. 

From my research, this is a fairly common issue in the Microsoft Teams mobile app, especially when multiple accounts are signed in on the same device. These “ghost” notification badges usually point to stale push notification data or sync inconsistencies between the mobile app and the service.

Since you’ve already tried clearing the cache, clearing app data, and reinstalling the app, please try the following additional steps:

1.Sign out of all Teams accounts completely

• Open Teams on your phone
• Tap your profile picture
• Open Settings
• Sign out of each account one by one
• Force close the Teams app
• Restart your iPhone
• Open Teams again and sign back in to each account one at a time

2.Reset Teams notifications

• Go to iPhone Settings > Apps > Teams > Notifications
• Turn Notifications Off.
• Restart your phone.
• Go back and turn Allow Notifications On again.

3.Toggle badge notifications

In iPhone Settings > Apps > Teams > Notifications > turn Badges off for a few minutes, then turn it back on.

4.Check for hidden or unread activity

• In each account, go to Activity tab and check if there are any old mentions or reactions.
• Also check Chats > filter by Unread only (sometimes old chats show as unread).

If none of the above solutions work, let me know in the comments for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply. 

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