Registration ID - 535714925 My exam did not start even after completing the checkin process on time

Because the issue occurred during the online proctored exam session and a Pearson VUE case (41922115) has already been created, the next steps are:

1. Contact Pearson VUE support and reference case 41922115 so they can review the interrupted session and advise on rescheduling options or next actions. Pearson VUE handles issues that occur while taking the exam, including launch, check-in, and proctoring problems.
2. If additional assistance is needed after working with Pearson VUE (for example, if rescheduling or voucher handling is unclear), contact Microsoft Training, Certification, and Program Support with the Pearson VUE case number so they can review the situation in the context of Microsoft’s exam policies.

If Pearson VUE confirms that the problem was on their side (for example, connectivity or system issues in the proctoring process), that case confirmation is what Microsoft Support uses when considering exceptions such as retake waiting-period waivers or rescheduling support.

References:

• Frequently asked questions (FAQs) about online proctored exams
• Exam and Applied Skills assessment lab retake policies
• Reschedule and cancellation policies
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A