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My Google Workspace email account has stopped syncing with Outlook app on my iPhone, iPad & my Android phone

Anish Balachandran 20 Reputation points
2026-05-22T08:46:15.4866667+00:00

Since evening of day before (20 May 2026), my Google Workspace email account has stopped syncing with Outlook app on my iPhone, iPad & my Android phone.

I have tried all troubleshooting steps, including removing my Origindata Google account from Outlook & reconfiguring it.

Whilst my Google Workspace emails are getting synced on Outlook on my MacBook & on Apple Mail app on my iPhone, they aren't getting synced on Outlook app on my iPhone, iPad & my Android phone.

Have tried to add my personal email account (Gmail) to Outlook App & it works perfectly fine. Problem is with my Google Workspace email account.

Could you please help me resolve this matter? Thanks.

Outlook | Outlook for mobile | Outlook for iOS | For business
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Rin-L 20,010 Reputation points Microsoft External Staff Moderator
2026-05-22T13:21:22.72+00:00

Thank you so much for getting back to me and sharing that IMAP and POP are already enabled, I really appreciate you taking the time to confirm that, @Anish Balachandran.

I just wanted to share a bit of context from my side as well. Since this is a user‑to‑user support forum, I’m also an end user like you and I don’t have access to backend tools or permissions to verify configurations in detail or investigate the root cause directly. From what you’ve described, it also sounds like your internal IT teams have already been involved but the issue is still not resolved, which usually indicates that this might be a more complex case. 

Because the issue is affecting only your account and you’ve already tested it across multiple mobile devices and apps, I tend to agree with your assessment that the problem is likely related to your Google Workspace email account itself rather than Outlook. In situations like this, it often points to something on the Google side, such as account-level security settings, expired or invalid authentication tokens, or specific policies applied to your account.  

While this may be a bit outside the scope of support I can provide here, I did come across a helpful resource that explains how to connect with a Google Workspace support representative through live chat or email: Contact Google Workspace support  |  Support & troubleshooting  |  Google Workspace Help 

Note: This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.   

With that in mind, it would be a good idea to reconnect with your IT team and suggest that they follow the guidance above to coordinate directly with Google Workspace support for further investigation. 

I truly hope this gives you another path to explore and helps get things moving again so your work isn’t impacted much longer.

Thank you so much again for your kindness and patience!!

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  1. Anish Balachandran 20 Reputation points
    2026-05-22T11:03:30.08+00:00

    Thank you for your response, @Rin-L .

    I can confirm that IMAP and POP are enabled. My work emails are getting synced on Outlook app on my MacBook but are not getting synced on on my iPhone, iPad & my Android phone.

    I've wasted over 8 hours since yesterday trying to resolve this.

    My IT Admin got involved, CTO got involved but we haven't been able to resolve it. Interesting thing is that no one else in the organisation is facing the same issue & our Tech Support is not able to replicate the issue.

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  2. Rin-L 20,010 Reputation points Microsoft External Staff Moderator
    2026-05-22T10:35:14.53+00:00

    Good day @Anish Balachandran, 

    I’m really glad you reached out, and I’m happy to share what I know based on situations like this. 

    What you’re experiencing is quite common with Google Workspace accounts on mobile apps like Outlook. Google has tightened security over time and no longer allows access through what they call “less secure apps.” Because of this, Outlook and other third‑party email apps now need to use the “Sign in with Google” method. If the connection wasn’t set up properly or the authentication has expired in the background, syncing can suddenly stop across devices like your iPhone, iPad, and Android.  

    Another thing worth checking is whether IMAP is enabled for your mailbox on the Google Workspace side. Outlook relies on IMAP to sync emails, so if it’s turned off at the admin level, the connection won’t work.  

    If you’re not managing the Google Workspace tenant yourself, you may want to reach out to your admin and kindly ask them to review the IMAP settings.  

    You can share these guides with them so they know exactly where to look: 

    Note: This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it. 

    After trying the steps above, on your side you can remove the Google Workspace account from Outlook on each of your mobile devices, then add it back again using the “Sign in with Google” option. This helps establish a fresh and secure connection and usually resolves syncing issues.  

    If anything isn’t clear or you have any updates, please leave a comment under this post. This is the best way for me to receive notifications and follow up with you promptly.   

    I really hope this helps and gets things back to normal for you soon, and thank you so much for taking the time to read my message.  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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