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a new document in word keeps saying Please wait still loading document (Word on the web, Chromebook)

Jacqueline Griest 0 Reputation points
2026-05-26T02:14:31.8933333+00:00

I am asking how to start typing a blank document in word. I keep getting the "please wait we are still loading" when using office 365. It does link under my one drive. Even using one drive doesn't allow it to populate to do something. I am finally giving up after 10 minutes of waiting to load. Help. I have deleted so many blank documents on my one drive. Is it because I am using my microsoft office on a chromebook?

Microsoft 365 and Office | Word | For home | Other
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  1. Norah-L 6,880 Reputation points Microsoft External Staff Moderator
    2026-05-26T06:55:24.38+00:00

    Hello Jacqueline Griest

    From what you described, when you try to open or create a new Word document on your Chromebook (linked with OneDrive), it keeps showing “Please wait, we’re still loading the document” and never finishes loading.

    According to this official article, you can access your Microsoft 365 apps (on a Chromebook) from the web—including Word, Excel, PowerPoint, OneNote, OneDrive, and Outlook. The web apps allow you to create, edit, and collaborate on documents and files...

    Notes:

    • You can’t install the Windows or Mac desktop versions of Microsoft 365 on a Chromebook.
    • The Android versions of Office, Outlook, OneNote, and OneDrive are also not currently supported.

    Based on that, if you’re using the web-based version, device compatibility itself is less likely the cause. Instead, the issue may be more related to the web loading environment (browser, system, or network) rather than the blank document itself.

    Here are some steps you can try:

    • Restart the Chromebook, then open Word again
    • Check for any ChromeOS / Chrome updates and install them
    • Temporarily turn off extensions such as ad blockers, grammar tools, or VPN/proxy apps, as these can interfere with Word for the web
    • Test on a different network if possible, such as a phone hotspot, to rule out a connection issue
    • Try opening the same document in a different browser (such as Edge or Firefox, if available) to see if the issue persists.

    Please let me know how it goes after trying the suggestions above, I'm happy to support further!

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  2. AI answer

    2026-05-26T02:14:44.0366667+00:00

    On a Chromebook, Word runs as Word for the web in the browser and saves to OneDrive, so a blank document should open and be ready to type within a few seconds. The repeated “please wait, we are still loading” is not expected behavior and is not caused by having many blank files in OneDrive.

    To get to a blank, editable document in this environment:

    1. Go to Microsoft365.com in the browser and select Word.
    2. On the Word start page, select Create blank document. This opens Word for the web and automatically saves the file to OneDrive.
    3. The cursor should appear in the document body and typing should work immediately.

    If the start page itself loads but the document never finishes loading, try these browser-side steps (since Office is running as a web app on Chromebook):

    1. Close all Word tabs and sign out of Microsoft 365 in the browser.
    2. Clear the browser cache and cookies, then sign back in and repeat the steps above.
    3. If possible, try a different browser profile or another browser on the Chromebook to rule out a profile-specific issue.

    If Word for the web opens and shows the document name at the top but still does not let typing begin, verify that the file is not opening read-only due to OneDrive issues (for example, full storage). If OneDrive is full, the document cannot be saved and may behave unexpectedly; free some space and try again.

    Once a blank document opens correctly, it will auto-save to OneDrive as work continues, and additional manual saves are not required.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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