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Getting an incorrect notification count on your mobile device

Thoms, Steve 0 Reputation points
2026-05-28T18:19:14.1766667+00:00

Microsoft notes at the bottom of this page that this is under investigation, but I was curious if there was any traction on it? It's becoming more noticeable to end users:

Getting an incorrect notification count on your mobile device

This is a known issue under investigation.

Teams might display an incorrect notification count on the iOS app badge. You'll still see the correct notification count in the desktop version of Microsoft Teams on both Windows and Mac.

For example, Teams on your desktop may indicate no unread messages, but Teams for iOS indicates that there are one or more unread messages.

https://support.microsoft.com/en-US/teams/notifications-settings/troubleshoot-notifications-in-microsoft-teams-mobile-apps

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
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  1. AI answer

    2026-05-28T18:19:24.58+00:00

    There is no updated resolution available yet.

    The incorrect notification count on the Teams for iOS app badge is documented as an emerging/known issue. The current status is that Microsoft is still investigating and will update the relevant articles when more information becomes available. No additional fix, workaround, or completion timeline is provided beyond that.

    End users can rely on the desktop Teams client (Windows or Mac) for the correct unread count until the investigation is completed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Ryan-N 13,855 Reputation points Microsoft External Staff Moderator
    2026-05-28T18:48:08.15+00:00

    Hi @Thoms, Steve,

    Welcome to the Microsoft Q&A forum.

    Thank you for your question.

    At this time, there is no official information regarding any updates related to this issue. Once there is an official announcement, Microsoft will publish it directly on their official website.

    I appreciate your understanding that this forum is a place where users share information and basic guidance with one another. Moderators are not able to access or provide internal information from the product development teams.

    Thank you very much for your understanding.

    If you have any other questions, please feel free to share them with me, and I will be happy to assist you.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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