Hi Diane robbins,
This behavior usually happens when Windows cannot find a continuous path between the two displays in the virtual layout. Even if both monitors are working, the cursor can feel “locked” if there’s a mismatch in how the displays are mapped.
Please start with the suggestion from AI answer then you can try these additional checking steps for further customization:
1, Enable easier cursor movement between displays
- Go to Settings > System > Display
- Expand Multiple displays
- Turn on “Ease cursor movement between displays” (if available)
2, Test edge position
- Move the cursor slowly across different parts of the screen edge (top, middle, bottom)
- In some layouts, the cursor can only cross at a specific area if the display heights or scaling differ.
3, Change projection temporarily to refresh mapping
- Press Windows + P
- Switch to Duplicate, then back to Extend
If the issue only happens in a specific app or game:
- Switch the app to windowed / borderless mode
- Or press Alt + Tab and try again
As a quick graphics refresh, press Win + Ctrl + Shift + B to restart the graphics driver and resolve temporary display boundary issues.
Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.
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