Share via

Is Microsoft Copilot is Down or not wokring today?

avinash parida 0 Reputation points
2026-06-08T11:19:22.35+00:00

Hello,

Today I am unable to access any information from my copilot app on my laptop.

This is the message that i am having.

User's image

Alos i have checked using copilot.microsoft.com and its not working there alsoUser's image

Can you please check or let me know if this issue is from copilot end and not my internet as i am able to browse other apps and connect to internet freely.

Microsoft Copilot | Windows Copilot | App
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vikki-T 5,905 Reputation points Microsoft External Staff Moderator
    2026-06-09T12:33:07.1533333+00:00

    Hi avinash parida,

    I understand why this would be frustrating, especially when Copilot stops responding in both the Windows app and the web version while the rest of your internet connection still works normally.

    Please note that this is a user-to-user support forum. Moderators, contributors, and external Microsoft employees here cannot directly check Microsoft backend service status for your account, region, or tenant. To narrow this down further, could you please share:

    • Are you using a personal Microsoft account or a work/school account?
    • Does the same issue happen on another device or on your phone?
    • Are you connected through a work/school network, VPN, proxy, or any third-party security software?
    • Which country or region are you accessing Copilot from?

    However, you can try the checks below to help narrow down whether the issue is local or service-related:

    • Open Copilot in a private browser window: Open Microsoft Edge or another browser in InPrivate/Incognito mode, then go to Copilot and test it again with a simple message.
    • Try another browser or another network: If possible, test Copilot in a different browser, or briefly switch to another network such as a mobile hotspot.
    • Temporarily turn off VPN, proxy, or third-party security tools: If you use a VPN, proxy, firewall, web filter, or antivirus with web protection, temporarily disable it and test again.
    • Clear browser cache and cookies for Microsoft/Copilot sites: After clearing them, close the browser completely, reopen it, sign in again, and test Copilot.
    • Repair or reset the Copilot app: Go to Settings > Apps > Installed apps > Copilot > Advanced options, then try Repair first. If that does not help, try Reset.

    While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    1 person found this answer helpful.

  2. AI answer

    2026-06-08T11:19:35.8233333+00:00

    The provided information does not include any status indicator for whether Microsoft Copilot is currently down. However, it does provide built-in troubleshooters that can help determine whether the problem is with the local device, connectivity, or licensing rather than a service-wide outage.

    To verify and troubleshoot:

    1. Run the Copilot connectivity troubleshooter
      • Open the Get Help app on Windows.
      • In the Search box, type Copilot connectivity troubleshooter.
      • Run it and follow the guidance. This checks for firewall rules or other blockers that might prevent connecting to Copilot.
    2. If Copilot icons are missing or not responding in Microsoft 365 apps
      • Use the Copilot license troubleshooter in the Get Help app by searching for Copilot License Troubleshooter.
      • Follow the steps to confirm that the account and license are valid.
    3. If issues persist after running the troubleshooters
      • Use Get Help to contact Microsoft support from the same app so they can check tenant‑ or region‑specific issues.

    These steps will distinguish between a local connectivity/licensing problem and a broader service issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.