Qualcomm(R) Adreno(TM) X1-85 GPU - Window Code 43

Question

Qualcomm(R) Adreno(TM) X1-85 GPU - Window Code 43

LGR Business Operations Manager 20

I have a Surface Pro 11trh Edition and last update happen Tuesday night and logged in yesterday morning and now my two monitors won't display. I can only see off of the Surface Pro screen. All I can find is Qualcomm(R) Adreno(TM) X1-85 GPU

has a Window Code 43. I am not a computer geek, so I don't know how to fix. Please help. I need all three displays to work.

0 comments

Answer accepted by question author

Carl-L 16,585 Microsoft External Staff Moderator

Hello LGR Business Operations Manager,

Thanks for replying.

Code 43 for this is a generic "Something is wrong" with the device. Usually this will point to the driver.

In this case, please try to follow these steps:

Right click on the Qualcomm(R) Adreno(TM) X1-85 GPU.
Select "Uninstall driver".
Either restart the computer for Windows to reinstall the driver automatically, or find the driver in the OEM website to install and then restart.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

LGR Business Operations Manager 20 Reputation points

2026-06-09T14:24:36.8+00:00

Thank you for that, but I tried that before and just tried again. It did not work.

I purchased a J5 Create mini docking station and that allows me to at least have one of the external monitors. But I have two external monitors and my surface screen, and I need to get back to that quickly. Microsoft is extremely hard to get a hold of, and I have tried every number I could find and no luck. It is so frustrating that one windows update can take your whole system and your job down in a blink of an eye and there is no support easily available to help fix this issue

4 additional answers

Your answer

LGR Business Operations Manager 20 Reputation points

2026-06-09T14:24:36.8+00:00

Thank you for that, but I tried that before and just tried again. It did not work.

I purchased a J5 Create mini docking station and that allows me to at least have one of the external monitors. But I have two external monitors and my surface screen, and I need to get back to that quickly. Microsoft is extremely hard to get a hold of, and I have tried every number I could find and no luck. It is so frustrating that one windows update can take your whole system and your job down in a blink of an eye and there is no support easily available to help fix this issue

Answer 1

Carl-L 16,585 Microsoft External Staff Moderator

Hello LGR Business Operations Manager,

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Community

Carl-L 16,585 Reputation points Microsoft External Staff Moderator

2026-06-11T12:28:00.4766667+00:00

Hello LGR Business Operations Manager,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
LGR Business Operations Manager 20 Reputation points

2026-06-11T15:00:01.9966667+00:00

Yes, my computer did the update but it would let me login using my pin and my password won't work. So I am trying to reset now. If that doesn't work, I am going to have to do a factory reset.
LGR Business Operations Manager 20 Reputation points

2026-06-11T15:51:41.5566667+00:00

I did have to factory reset and that worked. Thank you, Carl-L, for all your help.
Carl-L 16,585 Reputation points Microsoft External Staff Moderator

2026-06-12T13:32:07.48+00:00

Hello LGR Business Operations Manager,

It's good to hear that everything has been okay now. Feel free to let me know if there are any updates.

Answer 2

Carl-L 16,585 Microsoft External Staff Moderator

Hello LGR Business Operations Manager,

Welcome to Microsoft Q&A forum.

Before we proceed further, may I have a photo of the error message so I can check for you? Please remember to remove all personal information before posting.

Additionally, can you please try to go to Settings > System > Display to see if the external monitors are there?

I'm waiting for your reply.

LGR Business Operations Manager 20 Reputation points

2026-06-08T14:32:36.3366667+00:00

Screenshot 2026-06-08 092524.jpg

No my external monitors don't show now.
LGR Business Operations Manager 20 Reputation points

2026-06-09T14:25:18.1633333+00:00

Thank you Carl-L for responding and trying to help

Answer 3

LGR Business Operations Manager 20

The AI answer didn't work for me.

0 comments

Answer 4

Follow these steps in order on the Surface Pro (11th Edition) to resolve the Qualcomm(R) Adreno(TM) X1-85 GPU Code 43 and restore external monitors:

Make sure Windows and Surface firmware are fully updated

Open the Surface app (search for “Surface” from Start).
Go to Help & support and check the update status.
If updates are available, select Check for updates to open Windows Update and install all available updates for Surface drivers and firmware.
Restart the device when finished.

Reset the graphics driver

Press Windows logo key + Ctrl + Shift + B.
The screen may blink and a beep may sound; this reloads the graphics driver.
After this, check whether the external monitors start working.

Check basic external monitor setup

Ensure cables between Surface and monitors are firmly connected.
If using a dock, dongle, or adapter, disconnect and reconnect it; if possible, try a different cable.
On the keyboard, press Windows logo key + P and select Extend.

Update the display (graphics) driver from Device Manager

Right-click Start and select Device Manager.
Expand Display adapters.
Right-click Qualcomm(R) Adreno(TM) X1-85 GPU and select Properties.
Go to the Driver tab and select Update driver.
Select Search automatically for updated driver software and complete the wizard.
Restart the Surface and test the monitors again.

Roll back the display driver (if the problem started after the last update)

In Device Manager, under Display adapters, right-click Qualcomm(R) Adreno(TM) X1-85 GPU and select Properties.
On the Driver tab, select Roll Back Driver (if the button is available).
Follow the prompts, then restart the Surface and test the monitors.

Uninstall and reinstall the display driver

In Device Manager, expand Display adapters.
Right-click Qualcomm(R) Adreno(TM) X1-85 GPU and select Uninstall device.
If offered, select Attempt to remove the driver for this device, then select Uninstall.
Restart the Surface.
After restart, open Device Manager again, expand Display adapters, right-click the GPU, and select Update driver → Search automatically for updated driver software.
Restart once more and test external monitors.

If external monitors still do not work

Power-cycle each external display: unplug it from power for a minute, plug it back in, and ensure the correct input (HDMI/DisplayPort/USB-C) is selected in the monitor’s on-screen menu.
If the setup previously worked and suddenly stopped after the update, repeat the Windows logo key + Ctrl + Shift + B shortcut and a full restart.

If, after these steps, Device Manager still shows Code 43 for the Qualcomm Adreno X1-85 GPU and external displays do not work, contact Surface Support with details of the recent update and the Code 43 status.

References:

Share via

Qualcomm(R) Adreno(TM) X1-85 GPU - Window Code 43

4 additional answers

Your answer