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KB5094126- OneDrive folder located in File Explorer is there but does nothing

Cattie Nicholas 10 Reputation points
2026-06-11T19:59:40.6833333+00:00

Good Afternoon, 

 I've tried to looking for a solution and attempted several things but nothing seems to work. Once KB5094126 is installed, it breaks the ability to browse the OneDrive folder located in file explorer. If I move this domain joined PC to an OU that doesn't apply group policy, and then reboot it, when it comes up and I login, OneDrive goes back to the top of file explorer where "cloud" items show and it works and can be browsed that way. If I don't move the domain joined PC to an OU that blocks Group Policy, then OneDrive in file explorer is there but can't be browsed, nothing shows. In both instances I can still go to the system tray and click the "blue cloud" icon and open the folder that way. Still this is causing issues with users who aren't tech saavy to find different ways to access and save their files. If I uninstall the patch update it will work again while allowing Group Policy to apply to that host. There have been others in my role before me with more skills and so on, but I still need to try and figure this out. I looked for anything OneDrive group policy related as well as folder redirection but I am not having luck. Not sure what to look for exactly. Many moons ago we did have local home drives housed on servers but that was a long time ago. I'm just looking for anyone who has insight into this issue better than I do. It has been a rough couple of weeks, not all related to this question, but it is taking its toll on me.
Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Alexis-NG 16,790 Reputation points Microsoft External Staff Moderator
    2026-06-11T21:01:06.8033333+00:00

    Hi @Cattie Nicholas

    Thank you for your effort and for sharing your workaround.

    At the moment, there are many reports from other users experiencing the same issue after installing update KB5094126.

    Given the nature of the problem, the most effective next step is using your admin credentials to submit a report through the Microsoft 365 Admin Center .

     Please navigate to Microsoft 365 Admin Center > Health > Service health > Report an issue.

    User's image

    This route ensures that a Microsoft support engineer can investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

    As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

    I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.  

    If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.  

    Thank you for your kindness and contributions to the forum. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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