my original email is not showing up in replies. I am using outlook for mac, version 16.110

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my original email is not showing up in replies. I am using outlook for mac, version 16.110

serge van kleef 5

Sally M 0 Reputation points

2026-06-11T17:38:11.05+00:00

Mine is doing the same and I've just realised it was automatically updated 2 days ago to the latest version so I'm thinking it's something to do with that.
Sally M 0 Reputation points

2026-06-11T18:04:52.3366667+00:00

Ok - I have found the answer - Claude AI has just informed me that it's a known issue with the latest update and while it's being resolved, this is the workaround they suggested:

My legacy Outlook for Mac version 16.110 i think - the latest version anyway is not giving me the previous email thread when I reply or forward an email since its update 2 days ago. Do you know any workaround for this?1

9:02Claude responded: Good news - you're definitely not alone, this is a known bug introduced in version 16.Searched the webSearched the webGood news - you're definitely not alone, this is a known bug introduced in version 16.110. Here's what's happening and your options:

The bug: Version 16.110 introduced a bug where any time you reply or forward an email, the previous conversation thread is deleted from the email. It's affecting a lot of Legacy Outlook for Mac users. Microsoft Q&A

Your best workaround - roll back to 16.109:

Rolling back to an earlier version such as 16.108 or 16.109 appears to resolve the issue. To do this:

Open any Office app, go to Help > Check for Updates, and clear the checkbox for "Automatically keep Microsoft Apps up to date" (to stop it updating again)

Install the 16.108 or 16.109 package from Microsoft's Update History for Office for Mac page Microsoft Learn

The direct link for the update history packages is: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

In the meantime, a short-term workaround:

If you don't want to roll back, you can manually copy the thread content before replying and paste it into your reply - not ideal, but it works while waiting for Microsoft to patch it.

Microsoft fix:

This is actively being reported on their community forums, so a patch in 16.111 is likely coming soon. Worth keeping an eye on that update history page.

The rollback is probably the cleanest solution for now - just remember to turn off auto-updates first so it doesn't immediately update itself back to 16.110!
Hornblower409 9,750 Reputation points

2026-06-12T14:51:32.86+00:00

@Sally M said

Claude AI has just informed me that it's a known issue with the latest update
Your best workaround - roll back to 16.109:

I would suggest you read the post on what I think is the issue you are seeing at:
https://learn.microsoft.com/en-us/answers/questions/5894175/legacy-outlook-for-mac-is-now-deleting-threads-whe

And if you decide to try a rollback, follow the instructions given there very carefully.

If this post does not describe your problem, please advise and we'll look for another cause.
Surya Dharma 0 Reputation points

2026-06-18T08:21:15.66+00:00

I have the same issues. Do you guys have any idea how to turn off the auto update feature?
Victor1-V 9,380 Reputation points Microsoft External Staff Moderator

2026-06-18T09:23:14.1133333+00:00

Hi Surya,

If you have the same issue as the OP, please try the workaround shared by Franz first.

For your question, you can turn off automatic Office updates on Mac from Microsoft AutoUpdate. Open Outlook or any Office app, then select Help > Check for Updates. In the Microsoft AutoUpdate window, clear or turn off Automatically keep Microsoft apps up to date. Microsoft’s support article shows this AutoUpdate setting here: Update Office for Mac automatically.

After that, updates will need to be checked and installed manually.

6 answers

Your answer

Sally M 0 Reputation points

2026-06-11T17:38:11.05+00:00

Mine is doing the same and I've just realised it was automatically updated 2 days ago to the latest version so I'm thinking it's something to do with that.
Hornblower409 9,750 Reputation points

2026-06-12T14:51:32.86+00:00

@Sally M said

Claude AI has just informed me that it's a known issue with the latest update
Your best workaround - roll back to 16.109:

I would suggest you read the post on what I think is the issue you are seeing at:
https://learn.microsoft.com/en-us/answers/questions/5894175/legacy-outlook-for-mac-is-now-deleting-threads-whe

And if you decide to try a rollback, follow the instructions given there very carefully.

If this post does not describe your problem, please advise and we'll look for another cause.
Surya Dharma 0 Reputation points

2026-06-18T08:21:15.66+00:00

I have the same issues. Do you guys have any idea how to turn off the auto update feature?
Victor1-V 9,380 Reputation points Microsoft External Staff Moderator

2026-06-18T09:23:14.1133333+00:00

Hi Surya,

If you have the same issue as the OP, please try the workaround shared by Franz first.

For your question, you can turn off automatic Office updates on Mac from Microsoft AutoUpdate. Open Outlook or any Office app, then select Help > Check for Updates. In the Microsoft AutoUpdate window, clear or turn off Automatically keep Microsoft apps up to date. Microsoft’s support article shows this AutoUpdate setting here: Update Office for Mac automatically.

After that, updates will need to be checked and installed manually.

Answer 1

Franz 0

Hi,

this workaround works for me:

uncheck default html-format on both composing (preferences) tabs
detto for format of org message

the drawback:
the message is plan text formatted, but included.

cu

Screenshot 2026-06-17 at 11.08.40

Screenshot 2026-06-17 at 11.08.32

Victor1-V 9,380 Reputation points Microsoft External Staff Moderator

2026-06-17T09:41:22.6866667+00:00

Hi Franz,

Thank you for sharing this and adding the screenshot. This may be helpful for the original poster to compare the available settings on their side.

Since Outlook options can vary depending on the version and platform, it would be best for the original poster to check whether the same setting is available in their Outlook app and let us know the result.

Appreciate your contribution to the thread.
Sally M 0 Reputation points

2026-06-18T04:51:51.1266667+00:00

This worked for me. I thought my suggestion had but it actually hadn't. Thank you.
mxo11 0 Reputation points

2026-06-18T15:58:54.8266667+00:00

This worked. Better than reverting to previous version, as I don't want to lose my original Outlook settings.

Answer 2

Niklas Kuehl 5

Rolling back to 16.109 and disabling updates worked for me.

Hornblower409 9,750 Reputation points

2026-06-17T22:50:54.2+00:00

There are other reports of the same problem. Rollback seems to be the only fix.

https://learn.microsoft.com/en-us/answers/questions/5896100/outlook-for-mac-reply-forwards-does-not-include-th

Answer 3

Hello serge van kleef,

I understand that the option to include the original message text is not available in your Outlook for Mac settings, which makes the earlier suggestion difficult to apply.

Please note that this is a user-to-user forum, so contributors here cannot check your Outlook app or account settings directly. I also noticed the Q&A Assist answer, but the path it provided, File > Options > Mail > Replies and forwards, is for Outlook on Windows. That setting may not appear in Outlook for Mac, so it may not be the right set of steps for your case.

For Outlook for Mac, please try these safer checks instead:

Open Outlook for Mac.
Go to Help > Check for Updates and install any available update.
Restart Outlook after updating.
Test with a new reply to see whether the original message content appears again.
If the original message still does not appear, use Forward or manually copy the original message content into the reply as a temporary workaround.

If the same behavior continues after updating, I recommend contacting Microsoft Support from within Outlook for Mac, since this may require checking your Outlook for Mac build and account-specific details. According to Microsoft’s support article, you can use Help > Contact Support in Outlook for Mac, enter your name, email address, and issue description, then start the support conversation. You may follow the steps in this article: Contact support within Outlook for Mac - Microsoft Support

I hope this helps clarify why the previous setting is not available and gives you the right support path from Outlook for Mac.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Victor1-V 9,380 Reputation points Microsoft External Staff Moderator

2026-06-11T10:07:27.5366667+00:00

I hope you are doing well, serge van kleef!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.

Answer 4

serge van kleef 5

sorry icannot do this

0 comments

Answer 5

Change the reply settings so Outlook includes the original message text in replies.

In Outlook for Mac (legacy Outlook for Microsoft 365/2021/2024 on desktop):

On the menu bar, select File.
Select Options.
Select Mail.
Under Replies and forwards, find When replying to a message.
Choose Include original message text (or another option you prefer, such as Include and indent original message or Prefix each line of the original message).
Select OK to save.

After this change, new replies should show the original email content below the reply.

References:

Change how the original message appears in replies and forwards

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my original email is not showing up in replies. I am using outlook for mac, version 16.110

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