Cannot Send approval "An unexpected server error occurred."

Question

Cannot Send approval "An unexpected server error occurred."

Nathan Cunningham 20

Good Day

I cannot send an approval from the MS Teams app. Whenever i click on Send, I get the error in the subject. This only happens template's which fall under the same group. Tested on desktop app and web version with the same error.

Any help?

Thanks

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-07-07T03:09:37.3266667+00:00

@Nathan Cunningham

Does this issue persist all the time?

How many users in your organization face the same problem?

It is suggested to check if users have Power Automate licenses in Microsoft 365 admin center.
Nathan Cunningham 20 Reputation points

2023-07-07T06:59:42.6566667+00:00

Good Morning

The last time this has worked for my users for on the 30.6. The approval's app is not the problem. It's a group of templates - in the same group - which is not working. I have assigned a Power Automate Free license and the issue is still the same.
Nathan Cunningham 20 Reputation points

2023-07-07T07:06:22.9666667+00:00

I must also add that its only a problem with one particular group of approval templates. All other approval's work with no issue.
Nii Aryee Hammond 0 Reputation points

2023-09-19T13:45:01.7666667+00:00

i am experiencing the same error as my colleagues at work too but nobody has left the organization. so in this case what do i do

Accepted answer

2 additional answers

Your answer

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2023-07-07T03:09:37.3266667+00:00

@Nathan Cunningham

Does this issue persist all the time?

How many users in your organization face the same problem?

It is suggested to check if users have Power Automate licenses in Microsoft 365 admin center.
Nathan Cunningham 20 Reputation points

2023-07-07T06:59:42.6566667+00:00

Good Morning

The last time this has worked for my users for on the 30.6. The approval's app is not the problem. It's a group of templates - in the same group - which is not working. I have assigned a Power Automate Free license and the issue is still the same.
Nathan Cunningham 20 Reputation points

2023-07-07T07:06:22.9666667+00:00

I must also add that its only a problem with one particular group of approval templates. All other approval's work with no issue.
Nii Aryee Hammond 0 Reputation points

2023-09-19T13:45:01.7666667+00:00

i am experiencing the same error as my colleagues at work too but nobody has left the organization. so in this case what do i do

Answer 1

Hi @Nathan Cunningham

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Cannot Send approval "An unexpected server error occurred." - Summary]

Issue Symptom:
Cannot send an approval from the MS Teams app. Whenever i click on Send, I get the error in the subject. This only happens template's which fall under the same group

Solution:
One of the approvers has left the company and her sign-in was blocked. Removing her from the approver's list solved it.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Sanel Fejzić 0 Reputation points

2023-09-25T06:39:20.2533333+00:00

I have only one user how approves and he is still in our company.
Still I get error: "an unexpected server error occured" while submitting approval request.

Answer 2

Nathan Cunningham 20

Hello

I have found the problem. One of the approvers has left the company and her sign-in was blocked. Removing her from the approver's list has resolved the problem

Thank you

Preciousa Mayamaya 5 Reputation points

2023-09-15T21:53:19.6866667+00:00

Hi there,

I'm having the same issue. I've read through the responses and I tried removing approvers one by one and yet to get the same error.

Any more ideas I could try?

Pretty please??
Preciousa Mayamaya 5 Reputation points

2023-09-15T21:55:28.61+00:00

.....

Answer 3

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Cannot Send approval "An unexpected server error occurred."

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