"Network not present or started" message on attempts to open Office files from Sharepoint

Admin Udesh Tamang 0 Reputation points
2023-09-11T04:51:37.71+00:00

Hi,

One of user keep getting the error "Network not present or started" message on attempts to open Office files from SharePoint" while trying to open share files in sharepoints. User can open the links in office web browser but if user choose the to edit on desktop, user will get that error. I can confirm user is connected with network.

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Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | SharePoint | For business | Windows
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  1. Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff
    2023-09-11T08:45:46.72+00:00

    Hi,

    Did this problem only appear in Word? How about other Office application?

    Did this problem appear in all files or specific files or folders?

    I suggest you try to check if you can open files from OneDrive server in Word.

    I suggest you try this method first:

    1. Open Start>Run and type “Services.msc” ( without quotes ) and press OK.
    2. Locate the service named Workstation.
    3. Right Click on the workstation service and select properties.
    4. Click on the Start button to start the service.
    5. Restart the Office applications and restart the computer.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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