Still getting this, shared mailbox, new outlook
"The original message can't be shown right now. It will be included when this message is sent"
I am using Outlook new look. Whenever I reply/forward an email, the error notification "The original message can't be shown right now. It will be included when this message is sent." will pop-up and does not allow me to include the original email conversation in the email. We want to see the conversation fully. How can we make it show as normal?
Outlook | Windows | Classic Outlook for Windows | For business
7 answers
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Faery Fu-MSFT 19,751 Reputation points Moderator
2023-08-31T05:51:52.1433333+00:00 Hi @Shiro ,
Are you using an Outlook desktop client? Or are you just using a web browser then logging on to Outlook.com?
According to my research, it seems that this is a common issue that some users have reported. There are a few possible solutions that you can try:
- Clear your browser cache and cookies, and then restart your browser. Sometimes, this can fix the problem by refreshing your browser settings. View and delete browser history in Microsoft Edge Clear cache & cookies in Chrome Clear cookies and site data in Firefox
- Use other browser or using the browser in incognito mode to see if it can fix the problem.
- Disabling the antivirus.
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Edward Thompson 0 Reputation points
2023-09-06T14:38:26.7266667+00:00 Having the same exact issue also
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Anonymous
2023-09-06T17:15:49.0633333+00:00 Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.
Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.
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Anonymous
2023-09-06T17:17:29.2466667+00:00 Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.
Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.