9,944 questions
Still getting this, shared mailbox, new outlook
"The original message can't be shown right now. It will be included when this message is sent"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shiro
50
Reputation points
I am using Outlook new look. Whenever I reply/forward an email, the error notification "The original message can't be shown right now. It will be included when this message is sent." will pop-up and does not allow me to include the original email conversation in the email. We want to see the conversation fully. How can we make it show as normal?
Outlook | Windows | Classic Outlook for Windows | For business
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 27%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gregory Winn 0 Reputation points2023-09-01T15:57:25.4733333+00:00 I am also having this same issue with a shared inbox in the new version of outlook. I can not reply to any messages.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 26%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PM 0 Reputation points2023-09-11T13:27:35.9333333+00:00 I am having the same problem, I'm completely unable to respond to emails out of share inboxes.
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7 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Ben Page 10 Reputation points2023-09-12T00:20:26.4233333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 38%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexander Shopp 0 Reputation points2023-09-15T21:56:49.3966667+00:00 Same for us, we are unable to use new outlook for shared mailbox because of this bug
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 19,751 Reputation points Moderator2023-08-31T05:51:52.1433333+00:00 Hi @Shiro ,
Are you using an Outlook desktop client? Or are you just using a web browser then logging on to Outlook.com?
According to my research, it seems that this is a common issue that some users have reported. There are a few possible solutions that you can try:
- Clear your browser cache and cookies, and then restart your browser. Sometimes, this can fix the problem by refreshing your browser settings. View and delete browser history in Microsoft Edge Clear cache & cookies in Chrome Clear cookies and site data in Firefox
- Use other browser or using the browser in incognito mode to see if it can fix the problem.
- Disabling the antivirus.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Halimatun Suhaimi 0 Reputation points2023-08-31T08:31:51.26+00:00 Hi Faery,
I am facing the same issue and still persists. Using the Outlook desktop client.
Microsoft Outlook Version 1.2023.816.100 (Production). Client Version is 20230825006.05.
Have tried to remove the M365 account and login back but have not resolved the issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 56.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Marina Sugita 0 Reputation points2023-09-01T04:22:50.2766667+00:00 My customer is also facing the same issue using the New Outlook version of the desktop client.
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Rob van Gils 5 Reputation points2023-09-04T12:21:55.2833333+00:00 Same problem here, looking for a fix!
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Patrik Söderström 0 Reputation points2023-09-08T13:44:06.98+00:00 Same problem, hoping to find a fix really soon. Could it possibly with a new update? As most of this comments are close to each other.
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PM 0 Reputation points
2023-09-11T13:28:24.38+00:00 I am using the desktop client. How can I fix this?
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Ben Page 10 Reputation points
2023-09-12T21:56:15.1433333+00:00 Still happening
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Rob van Gils 5 Reputation points
2023-09-13T12:00:41.8066667+00:00 Microsoft is aware... I hope a fix is made availble soon though
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Edward Thompson 0 Reputation points2023-09-06T14:38:26.7266667+00:00 Having the same exact issue also
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Anonymous2023-09-06T17:15:49.0633333+00:00 Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.
Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.
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Anonymous
2023-09-06T17:17:29.2466667+00:00 Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.
Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.