"The original message can't be shown right now. It will be included when this message is sent"

Shiro 50 Reputation points
2023-08-30T07:27:44.7+00:00

I am using Outlook new look. Whenever I reply/forward an email, the error notification "The original message can't be shown right now. It will be included when this message is sent." will pop-up and does not allow me to include the original email conversation in the email. We want to see the conversation fully. How can we make it show as normal?

Outlook | Windows | Classic Outlook for Windows | For business
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7 answers

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  1. Ben Page 10 Reputation points
    2023-09-12T00:20:26.4233333+00:00

    Still getting this, shared mailbox, new outlook

    2 people found this answer helpful.

  2. Faery Fu-MSFT 19,751 Reputation points Moderator
    2023-08-31T05:51:52.1433333+00:00

    Hi @Shiro ,

    Are you using an Outlook desktop client? Or are you just using a web browser then logging on to Outlook.com?

    According to my research, it seems that this is a common issue that some users have reported. There are a few possible solutions that you can try:


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 
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  3. Edward Thompson 0 Reputation points
    2023-09-06T14:38:26.7266667+00:00

    Having the same exact issue also

    0 comments No comments

  4. Anonymous
    2023-09-06T17:15:49.0633333+00:00

    Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.

    Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.

    https://support.microsoft.com/en-us/office/contact-support-and-provide-feedback-within-the-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a

    0 comments No comments

  5. Anonymous
    2023-09-06T17:17:29.2466667+00:00

    Hello guys, I got to know about this yesterday and issue is happening with shared mailboxes only in new outlook version.

    Please be informed, new version of outlook is still in preview mode as of now and for this issue you can refer to below article where you can share your feedback.

    https://support.microsoft.com/en-us/office/contact-support-and-provide-feedback-within-the-new-outlook-for-windows-4a4bcc80-c71e-4e44-97c1-d0e62452ef4a

    0 comments No comments

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