Windows 11 file explorer jumps to the top of the page for no reason

Question

Windows 11 file explorer jumps to the top of the page for no reason

Allen Riedy 15

When I am working on files in folders in Files Explorer (Windows 11) the screen jumps inexplicably to the top of the page after several seconds (the times varies, but it’s never more than 15 seconds or so). This makes it almost impossible to work on files as the screen is constantly shifting to the top of the page and I lose my place in the list of files in the folder. I have fiddled around with the various file folder options but nothing seems to work. I have had my present machine with Windows 11 for over a year now, but this problem started only a few days ago. I have automatic updates on so Windows is up to date.

transporthummel 10 Reputation points

2024-01-01T12:29:59.64+00:00

Oddly enough, for me disabling automatic theme colors resolved the issue.

Settings -> Personalization -> Colors -> Accent colors -> Manual

This is obviously a bug that needs to be fixed!

Source: https://www.youtube.com/watch?v=VtpZaSAAttc
Ken Snyder 5 Reputation points

2024-01-06T18:41:22.1033333+00:00

Is related or same as: https://learn.microsoft.com/en-us/answers/questions/1096669/windows-11-file-explorer-jumps-to-top-when-scrolli
CarolynM 0 Reputation points

2024-01-08T19:02:41.0366667+00:00

I discovered that if I disconnect from the Internet, then the problem goes away. How can this be fixed to be able to be connected to the Internet?
Ed 10 Reputation points

2024-01-21T05:41:02.3366667+00:00

If you use a slideshow try changing it to just a picture. I found this to work for me and I have been working on this problem for some time now. Now I just change back to slideshow when I am done working. Microsoft needs to fix this.
Rene 0 Reputation points

2024-02-25T17:52:20.77+00:00

None of those steps did resolve the issue. Windows is just pathetic.
Donna Stock 10 Reputation points

2024-03-13T03:10:58.27+00:00

I used to have a slideshow but currently only have one picture for my desktop background. This jumping to the top of the folder in File Explorer still happens. So annoying!
Munkh-Ochir Tugbayar 0 Reputation points

2024-04-04T17:06:59.8633333+00:00

@transporthummel Thank you. This helped me.
Bob Jones 5 Reputation points

2024-04-04T18:14:15.2633333+00:00

I shelled out the $$$ for the Files app. I don't use it, but, that has magically made Windows Explorer behave. I was shocked.
Ken Snyder 5 Reputation points

2024-04-04T19:01:18.3466667+00:00

I am willing to pay to fix this issue. What Files App are you referring to?
Bob Jones 5 Reputation points

2024-04-05T10:51:34.96+00:00

https://files.community/download - click on the Download Files window and it will take you to the Microsoft Store.
Mr. K 0 Reputation points

2025-01-05T15:59:30.64+00:00

None of these steps worked. It's been months already. If I worked like MS did I'd be long out of a job...MS is a rolling dumpster fire, check your pride and hard work at the door before working here.

4 answers

Your answer

transporthummel 10 Reputation points

2024-01-01T12:29:59.64+00:00

Oddly enough, for me disabling automatic theme colors resolved the issue.

Settings -> Personalization -> Colors -> Accent colors -> Manual

This is obviously a bug that needs to be fixed!

Source: https://www.youtube.com/watch?v=VtpZaSAAttc
Ken Snyder 5 Reputation points

2024-01-06T18:41:22.1033333+00:00

Is related or same as: https://learn.microsoft.com/en-us/answers/questions/1096669/windows-11-file-explorer-jumps-to-top-when-scrolli
CarolynM 0 Reputation points

2024-01-08T19:02:41.0366667+00:00

I discovered that if I disconnect from the Internet, then the problem goes away. How can this be fixed to be able to be connected to the Internet?
Ed 10 Reputation points

2024-01-21T05:41:02.3366667+00:00

If you use a slideshow try changing it to just a picture. I found this to work for me and I have been working on this problem for some time now. Now I just change back to slideshow when I am done working. Microsoft needs to fix this.
Rene 0 Reputation points

2024-02-25T17:52:20.77+00:00

None of those steps did resolve the issue. Windows is just pathetic.
Donna Stock 10 Reputation points

2024-03-13T03:10:58.27+00:00

I used to have a slideshow but currently only have one picture for my desktop background. This jumping to the top of the folder in File Explorer still happens. So annoying!
Munkh-Ochir Tugbayar 0 Reputation points

2024-04-04T17:06:59.8633333+00:00

@transporthummel Thank you. This helped me.
Bob Jones 5 Reputation points

2024-04-04T18:14:15.2633333+00:00

I shelled out the $$$ for the Files app. I don't use it, but, that has magically made Windows Explorer behave. I was shocked.
Ken Snyder 5 Reputation points

2024-04-04T19:01:18.3466667+00:00

I am willing to pay to fix this issue. What Files App are you referring to?
Bob Jones 5 Reputation points

2024-04-05T10:51:34.96+00:00

https://files.community/download - click on the Download Files window and it will take you to the Microsoft Store.
Mr. K 0 Reputation points

2025-01-05T15:59:30.64+00:00

None of these steps worked. It's been months already. If I worked like MS did I'd be long out of a job...MS is a rolling dumpster fire, check your pride and hard work at the door before working here.

Answer 1

S.Sengupta 24,716 MVP

Open This PC or any folder

click on the three dots in the toolbar and then click Options

Under the General tab of Folder Options, click the Restore Defaults button.

switch to the View tab > Restore Defaults button to reset File Explorer view settings to default.

click on the Search tab to see the search settings. Once again, click on the Restore Defaults button to restore search settings to default settings > Apply.

Some third-party software or drivers can interfere with the functioning of File Explorer. Try disabling or uninstalling any third-party software that affects your file management or modifies system behavior. So, go for a Clean Boot.

Bob Jones 5 Reputation points

2024-01-28T13:37:14.2733333+00:00

Thanks. I was going a wee bit crazy with this issue.
Taylor 0 Reputation points

2024-01-31T01:55:46.6866667+00:00

Thank you, this was driving me crazy!

Answer 2

Robin Brown 0

Right-click on the problematic folder.
Select Properties.
Go to the Customize tab.
Under Optimize this folder for, select General items.
Click Apply and then OK.

This seemed to work for me

Answer 3

Gary Barrett 0

I had the same problem in a picture folder. I copy and pasted a new folder, put that folder into a different location (Folder) and deleted the original folder. Seem to have worked.

Answer 4

qhitz 45

Solution: Unlink your OneDrive Account

Uninstall OneDrive Account.

Reason: OneDrive is continuously connecting in the internet (probably trying to index the folder) and that reason it keeps refreshing file explorer.

Microsoft probably did not find it annoying or no one really knows from the Microsoft

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Windows 11 file explorer jumps to the top of the page for no reason

4 answers

Your answer