Deploy office with intune

Question

Deploy office with intune

Eric VILLARS 65

Hi,

I installed Office 365 in version 2002 with SCCM. Today we use Intune, I try to update office, but I get the following errors:

Do you have any idea which generates the following errors?

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Rahul Jindal [MVP] 10,911 Reputation points MVP

2023-11-27T17:41:43.8066667+00:00

Can you share the error description in English? Generally Microsoft 365 apps don’t update if running in background unless you have addressed it through the config xml.
Eric VILLARS 65 Reputation points

2023-11-27T17:47:22.1766667+00:00

Here are the different error codes

Error code: 0x426E Unable to install update because Office applications are open.

Error code: 0xFFFFFFFF Unknown

Error code: 0x426E Unable to install update because Office applications are open.

Error code: 0x426A An unexpected error occurred during installation. For more information, see the installation logs.
Rahul Jindal [MVP] 10,911 Reputation points MVP

2023-11-29T11:41:59.92+00:00

This might help - https://rahuljindalmyit.blogspot.com/2021/02/how-to-generate-custom-xml-using-online.html
ConfigConfuse 6 Reputation points

2023-11-30T19:30:36.03+00:00

Seeing same errors when installing Microsoft365 Apps on Dell systems that come pre-installed with Home version. "FORCEAPPSHUTDOWN" Value="TRUE" is set but still getting 0x426E / 170006 errors. This is a recent change. Maybe last couple of weeks.

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Rahul Jindal [MVP] 10,911 Reputation points MVP

2023-11-27T17:41:43.8066667+00:00

Can you share the error description in English? Generally Microsoft 365 apps don’t update if running in background unless you have addressed it through the config xml.
Eric VILLARS 65 Reputation points

2023-11-27T17:47:22.1766667+00:00

Here are the different error codes

Error code: 0x426E Unable to install update because Office applications are open.

Error code: 0xFFFFFFFF Unknown

Error code: 0x426E Unable to install update because Office applications are open.

Error code: 0x426A An unexpected error occurred during installation. For more information, see the installation logs.
Rahul Jindal [MVP] 10,911 Reputation points MVP

2023-11-29T11:41:59.92+00:00

This might help - https://rahuljindalmyit.blogspot.com/2021/02/how-to-generate-custom-xml-using-online.html
ConfigConfuse 6 Reputation points

2023-11-30T19:30:36.03+00:00

Seeing same errors when installing Microsoft365 Apps on Dell systems that come pre-installed with Home version. "FORCEAPPSHUTDOWN" Value="TRUE" is set but still getting 0x426E / 170006 errors. This is a recent change. Maybe last couple of weeks.

Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@Eric VILLARS, Thanks for posting in Q&A. The error codes you are encountering during the update of Office 365 with Intune indicate that Office applications are open and need to be closed before the update can proceed. The error code 0xFFFFFFFF is an unknown error and may require further investigation. To troubleshoot the issue, you can try closing all Office applications and then attempting the update again. If the issue persists, you can try capturing verbose installation logs to get more detailed information on the error. To do this, follow the steps outlined in the "Capture Office installation verbose logs during the installation" section of the "Add Microsoft 365 Apps to Windows 10/11 devices with Microsoft Intune" document.

https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#troubleshooting

Hope the above information can help.

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Eric VILLARS 65 Reputation points

2023-11-29T12:48:36.4066667+00:00

Hi

The office updates were finally installed, you just had to wait. On the other hand, on my 3 positions. 2 computers got the version I wanted installed, and the 3rd computer got another more recent update that I didn't push. I don't understand why the 3rd computer did not take the correct application version. Any idea how I can understand this malfunction?

Since Intune, in my report all installations are still in error with the code: Error code: 0xFFFFFFFF Unknown

Eric
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-11-30T02:19:04.37+00:00

@Eric VILLARS, Thanks for the reply. For the app deploy, could you let us know if we select to deploy the latest version or a specific version?

For the device with error in Intune, are the apps installed on these devices? If yes, it seems the report has some issue. I suggest open case to look into the issue.
Eric VILLARS 65 Reputation points

2023-11-30T10:17:26.8533333+00:00

@Crystal-MSFT

I am trying to install version 16.0.16130.20714 32bits. This allows me to be sure to install via intunes :-)

This morning when I look the report, yesterday my computer was in version 2309, this morning it is in 2302. I finally got the right version that I want to deploy.

Regarding the reports, my computer appears up to date, but my colleagues' computers which are also up to date do not appear good in the reports.

The synchronization delays seem very long to me, can I force them?
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-12-01T01:41:03.6633333+00:00

@Eric VILLARS, Thanks for the reply. I am glad to that the version is correct now on your device. For the synchronization on your colleague's device, based on my researching, I didn't mention the method to manual force the app update status to Intune. Currently, I think we can only wait. You can feedback in the following link to see if we can add this feature in the future:

https://feedbackportal.microsoft.com/feedback/forum/ef1d6d38-fd1b-ec11-b6e7-0022481f8472

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Deploy office with intune

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