Office 365 Apps suddenly crash and close

Question

Office 365 Apps suddenly crash and close

Ibrahim Haidari 0

Dears,

My Office 365 always crashes. I've already removed it and installed the latest version but the problem still persists..

Please assist.

Tanay Prasad 2,250 Reputation points

2023-07-18T06:10:39.27+00:00

Is there any error message you are facing or is your excel just crashing?
Ibrahim Haidari 0 Reputation points

2023-07-18T07:15:16.1466667+00:00

Unfortunately No there is no Error message showing
Pinkas, Josef 5 Reputation points

2023-09-06T11:59:04.3733333+00:00

We have fenced the same issue and still are in our company from time to time. In some cases over night it resolved on its own but the only way to get rid of it and make office apps again functional is to delete the profile. Login with admin or elevated rights to the device and start C:\Windows\System32\SystemPropertiesAdvanced.exe and under User Profiles select the one to be deleted and delete it, take care we are using Local profiles and might be that if you use Teams it will need to be reinstalled.
But so far all of our devices having this issue was resolve as repair did never helped in this case.

3 answers

Your answer

Tanay Prasad 2,250 Reputation points

2023-07-18T06:10:39.27+00:00

Is there any error message you are facing or is your excel just crashing?
Ibrahim Haidari 0 Reputation points

2023-07-18T07:15:16.1466667+00:00

Unfortunately No there is no Error message showing
Pinkas, Josef 5 Reputation points

2023-09-06T11:59:04.3733333+00:00

We have fenced the same issue and still are in our company from time to time. In some cases over night it resolved on its own but the only way to get rid of it and make office apps again functional is to delete the profile. Login with admin or elevated rights to the device and start C:\Windows\System32\SystemPropertiesAdvanced.exe and under User Profiles select the one to be deleted and delete it, take care we are using Local profiles and might be that if you use Teams it will need to be reinstalled.
But so far all of our devices having this issue was resolve as repair did never helped in this case.

Answer 1

Pinkas, Josef 5

Hi all, (THIS REPLACES MY COMMENT FROM SEPTEMBER, BETTER SOLUTION)
we had not exactly same cases but our office apps crashed after few seconds open. What you might try if not already done is to rename the following two folders:
%appdata%\Roaming\Microsoft\Office folder to Old_office (or whatever) same with
%appdata%\Local\Microsoft\Office to Old_office (or whatever)
next time you fire up an office app it will recreate the folder. The addins might get lost most likely:
If you have another device you can go ahead and dame path as before and then under office you might probably just rename Excel if that folder exists to see if Excel does work after. I just renamed the whole office Folder (done this for several users at work) and so far no comlains.

Clive Holt 5 Reputation points

2025-03-14T12:52:16.8233333+00:00

renaming the %appdata%\Roaming\Microsoft\Office folder to Old_office - has changed the outcome slightly - instead of freezing, WORD now just closes if I try printing (or so far selecting any option on the 'file' menu)

Answer 2

Hi,

Did you get any error messages when Office crash?

Did this problem appear in all Office products?

When did Office crash?

How did you remove the Office? Did remove it from Contral Panel directly?

Try to remove firewalls and anti-virus software and check if this issue is still existed.

Then I suggest you open it in safe mode running the following command: Press Win + R, type XXXX /safe in the blank box, press Enter.

For Excel: Type excel /safe, and click OK.

For Outlook: Type outlook /safe, and click OK.

For Word: Type winword /safe, and click OK.

For PowerPoint: Type powerpnt /safe, and click OK.

For Publisher: Type mspub /safe, and click OK.

For Visio: Type visio /safe, and click OK.

If it works fine in safe mode, please check the add-ins in your excel and disable them.

Click File > Options > Add-Ins on the left side of the dialog. Then click the drop-down arrow at the bottom of the dialog box and select "COM Add-Ins" from the list, then click the GO button. What comes up is a list of COM-Add Ins that are loaded and running.

If you remove Office from Contral Panel directly, I suggest you download the Office tool to help you remove Office from PC completely and re-install it:

https://aka.ms/SaRA-officeUninstallFromPC

I also suggest you refer to this support article to get more information:

https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/administration/office-crash-or-cannot-start

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Ibrahim Haidari 0 Reputation points

2023-07-18T07:14:23.36+00:00

Hello My friend, I tried all these solution with no luck.

Install the Latest Office 365 64 and 32 bits from office with no luck.

Totally remove Office 365 from computers using SARA tool provided from Microsoft and no luck.

Tried to repair the OST files with no luck in plus.

Checked Event viewer to see the error code and follow it on Microsoft support page – no error is showing.

Disabled all add-in in outlook and excel with no luck
Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2023-07-18T07:16:42.18+00:00

Hi,

Try to disable firewalls and anti-virus software and check if this issue is still existed.

Answer 3

Tanay Prasad 2,250

Hi,

Well, in the case of a crash, there can be several reasons. Here are some methods how you can troubleshoot and fix the issue-

See if the crashes stop after trying to disable any add-ins from third parties. This can be done by starting Excel in safe mode, going to File > Options > Add-Ins from the Office app, and managing the add-ins from there.
Go to File > Options > Advanced and uncheck the box next to "Disable hardware graphics acceleration" in the Display section to disable the hardware graphics acceleration feature.
Office apps can be compromised by some third-party software, such as antivirus programs or system utilities. Disable or uninstall such software for a while to see if the crashes still happen.
To ensure that Office 365 runs smoothly on your computer, make sure it complies with the system requirements. Performance issues and crashes can be caused by insufficient memory, disc space, or CPU power.

If these methods don't work, try following this article to fix your crashing issue.

Note- The article may get changed or updated in the future...

Best Regards.

Ibrahim Haidari 0 Reputation points

2023-07-18T07:14:45.63+00:00
Hello My friend, I tried all these solution with no luck.

Install the Latest Office 365 64 and 32 bits from office with no luck.

Totally remove Office 365 from computers using SARA tool provided from Microsoft and no luck.

Tried to repair the OST files with no luck in plus.

Checked Event viewer to see the error code and follow it on Microsoft support page – no error is showing.

Disabled all add-in in outlook and excel with no luck
Tanay Prasad 2,250 Reputation points

2023-07-19T05:52:21.9033333+00:00

Hello @Ibrahim Haidari

Have you update your Windows OS?
Ibrahim Haidari 0 Reputation points

2023-07-20T08:03:58.8233333+00:00

Yes I have windows 10 22H2 and have the latest updates
JoshKell 1 Reputation point

2023-12-18T17:08:50.7066667+00:00

10 Page long fixes are only useful when it's affecting one user, not multiple users and yo have to repeat the fix, for each user. And this doesn't help and all the other 'remove add-in' comments do nothing, it's not the add-ins, outlook/office 365 apps does this the second you install it, without any add-ins. I went from an old computer that seemly ran office just fine, and still does if I fire it up, to a new state of the art computer, with all the things, and it's excellent, right up to the point we installed 365 business aps on it, now it barely functions., does a lot of spinning when booting up now. the 'login' screen now takes forever to prompt and we can see each icon populate on the desktop slowly. And when you do get logged in. Launching outlooks takes like 5 mins, and doing something simple, like just dismissing a task, outlook freezes up the whole computer for two mins, or to a point it needs forced down, and outlook, looks like a transformer moving all around and loading and reloading it's content, freezing and unfreezing, but you can't click on anything while it's doing this. Word and excel do the same. And troubleshooting is impossible, because again, all it does is freeze up just touching it. What gives? tired of the canned answers that aren't helpful. and my PST file isn't that big, i already ran a repair, and tired safe mode and all that, it did nothing. now unless i use the web app, which can be just as bad, it can take me a hole shift, just to read and send emails. super productive MS, and i have about 25 users with the same issue.

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Office 365 Apps suddenly crash and close

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