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SharePoint on-premises Search System Status Administrative error

Imran Nawaz 46 Reputation points
2024-01-22T20:11:17.12+00:00

Hi All, We have a SharePoint 2019 on-premises farm, with every role installed on a separate server. like 2 WFE, 1 App, 1 search, 1 D-cache, and OOS. Recently we upgraded our 3rd party license pfx certificate file in IIS on all farm servers, MMC certificate, personal and Trusted also done. for us and our users the SharePoint sites working fine and no certificate error in the browser. But when we open Application Management-->Manage services application-->Search service application--->the system status/administrative status shows this, "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." when we open search server and enter server name in central admin URL, the search status working fine, but in farm URL its giving error which I mentioned. Kindly support how we resolve this issue. we tried all possible steps but were not able to resolve this issue. we need expert solutions from this Forum. Regards, Imran

Microsoft 365 and Office | SharePoint | For business | Windows
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  1. Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff
    2024-01-26T08:39:34.2233333+00:00

    Hi @Imran Nawaz ,

    Thank you so much for your concern, I feel better now.

    Great to know that and thanks for sharing the update here.

    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    [SharePoint on-premises Search System Status Administrative error]

    Issue Symptom:

    Hi All, We have a SharePoint 2019 on-premises farm, with every role installed on a separate server. like 2 WFE, 1 App, 1 search, 1 D-cache, and OOS. Recently we upgraded our 3rd party license pfx certificate file in IIS on all farm servers, MMC certificate, personal and Trusted also done. for us and our users the SharePoint sites working fine and no certificate error in the browser. But when we open Application Management-->Manage services application-->Search service application--->the system status/administrative status shows this, "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel." when we open search server and enter server name in central admin URL, the search status working fine, but in farm URL its giving error which I mentioned. Kindly support how we resolve this issue. we tried all possible steps but were not able to resolve this issue. we need expert solutions from this Forum.

    Current status:

    The issue was resolved. Actually we remove the certificate in the search server in IIS and the search admin status shows perfectly.

    You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community members to see the useful information when reading this thread.

    Thanks for your understanding! Have a nice day!

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  1. Yanli Jiang - MSFT 31,611 Reputation points Microsoft External Staff
    2024-01-25T06:39:44.3166667+00:00

    Hi @Imran Nawaz ,

    Sorry for replying to you so late. I called in sick yesterday. I'm sorry that you are in this situation. Another user recently encountered the same situation. The current suggestions are:

    1. Try restarting IIS to see if the problem can be solved.
    2. Refer to the article: Could not establish trust relationship for SSL/TLS secure channeland follow its steps to see if the problem is solved.
    3. There is no way to test this situation. If none of the above methods work, then I haven't found a better way yet. Therefore, it is recommended that you open a ticket to contact Microsoft directly. This allows you to communicate directly with Microsoft online in real time, allowing you to better find the cause of the problem and solve it.

    Thank you for your understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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