How do I maintain GIF functionality in Chat as per Classic Teams in new Teams?

Question

How do I maintain GIF functionality in Chat as per Classic Teams in new Teams?

Dominic Carroll 40

GIFs are a surprisingly effective collaboration and communication method. I want to adopt new Teams but GIFs don't seem to work in that mode-I will miss them too much if I transfer from Classic (where they still work fine). Can't be the only one who uses GIFs for 40% of comms and has a work personality/sense of humour?! :)

SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-02-08T02:12:06.72+00:00

Hi @Dominic Carroll

Welcome to our forum!

I want to adopt new Teams but GIFs don't seem to work in that mode-I will miss them too much if I transfer from Classic (where they still work fine).

How did you transition to New Teams and not be able to use Gifs?

Do other users in your organization have the same problem?

Do you mean there is no option for GIF in New Teams?
Dominic Carroll 40 Reputation points

2024-02-08T09:29:12.97+00:00

There is an option to select but I cannot see the animated mini videos from the picklist after clicking it and if I pick one I can't see what I have sent. Here are some images..
Dominic Carroll 40 Reputation points

2024-02-08T09:29:37.41+00:00
Dominic Carroll 40 Reputation points

2024-02-08T09:39:21.93+00:00

a) I cannot see the GIF 'menu' so picking blind and b) I cannot see the GIF I have sent-there is a play button but nothing happens... The recipient of the GIF can ironically see it though! It is affecting all users in my company as far as I can tell...
Dominic Carroll 40 Reputation points

2024-02-08T09:45:18.1766667+00:00

I think it might be down to my System Admin needing to enable this: Optional stuff: https://learn.microsoft.com/en-us/microsoftteams/teams-privacy-oce-overview
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-02-20T07:17:39.4233333+00:00

Hi @Dominic Carroll

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it? And, if you have any further questions do let us know.
Shelly Kitchen 0 Reputation points

2025-04-21T22:09:14.4433333+00:00

Since switching to the new TEAMS, we can see GIFs, but they don’t animate when used. A large play button appears in the center, but clicking it just changes it to a pause button without actually playing the GIF. We've tried everything to get it back and nothing has worked!
Shelly Kitchen 0 Reputation points

2025-04-21T22:17:27.56+00:00

The only semi-reliable workaround I’ve found is:

Pick a GIF in a new message

Copy the GIF (before sending)

Delete the original GIF

Paste the copied one back in (Ctrl + V)

Send the message (finally 🎉)

Is it elegant? No. Does it work? Occasionally. Since 90% of my communication relies on GIFs, this bug has basically muted my entire personality. Send help.

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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-02-08T02:12:06.72+00:00

Hi @Dominic Carroll

Welcome to our forum!

I want to adopt new Teams but GIFs don't seem to work in that mode-I will miss them too much if I transfer from Classic (where they still work fine).

How did you transition to New Teams and not be able to use Gifs?

Do other users in your organization have the same problem?

Do you mean there is no option for GIF in New Teams?
Dominic Carroll 40 Reputation points

2024-02-08T09:29:12.97+00:00

There is an option to select but I cannot see the animated mini videos from the picklist after clicking it and if I pick one I can't see what I have sent. Here are some images..
Dominic Carroll 40 Reputation points

2024-02-08T09:29:37.41+00:00
Dominic Carroll 40 Reputation points

2024-02-08T09:39:21.93+00:00

a) I cannot see the GIF 'menu' so picking blind and b) I cannot see the GIF I have sent-there is a play button but nothing happens... The recipient of the GIF can ironically see it though! It is affecting all users in my company as far as I can tell...
Dominic Carroll 40 Reputation points

2024-02-08T09:45:18.1766667+00:00

I think it might be down to my System Admin needing to enable this: Optional stuff: https://learn.microsoft.com/en-us/microsoftteams/teams-privacy-oce-overview
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-02-20T07:17:39.4233333+00:00

Hi @Dominic Carroll

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it? And, if you have any further questions do let us know.
Shelly Kitchen 0 Reputation points

2025-04-21T22:09:14.4433333+00:00

Since switching to the new TEAMS, we can see GIFs, but they don’t animate when used. A large play button appears in the center, but clicking it just changes it to a pause button without actually playing the GIF. We've tried everything to get it back and nothing has worked!
Shelly Kitchen 0 Reputation points

2025-04-21T22:17:27.56+00:00

The only semi-reliable workaround I’ve found is:

Pick a GIF in a new message

Copy the GIF (before sending)

Delete the original GIF

Paste the copied one back in (Ctrl + V)

Send the message (finally 🎉)

Is it elegant? No. Does it work? Occasionally. Since 90% of my communication relies on GIFs, this bug has basically muted my entire personality. Send help.

Answer 1

SokiGuo-MSFT 31,536 Microsoft External Staff

Hi @Dominic Carroll

Thanks for your reply!

Yes, this feature is under the control of the administrator.

Judging by the screenshots, there are many reasons for this problem. Try the following possible solutions:

Check your internet connection and Teams server status. A poor or unstable internet connection may prevent GIFs from loading or displaying correctly. You can also check if your Teams server is working properly by visiting the Office 365 service status page.
Sign out of Teams and clean up the cache.
Please try the Teams web client to check if there is the same issue.
Enable an optional connected experience in Teams, which allows you to access GIFs and other cloud services in Teams. To do this, go to Settings > Privacy and turn on the switch for Optional Connected Experiences.

User's image

If you've troubleshooted, check with your administrator to see if there's anything you can do to prevent it.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2024-02-12T07:45:07.2633333+00:00

Hi @Dominic Carroll

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Sarn, Toni B 5 Reputation points

2024-03-08T18:51:02.3433333+00:00

My Optional connection experiences is turned on and I still cant see the GIFs
AdminJoe 1 Reputation point

2024-04-11T14:01:17.0633333+00:00

I am in the same situation, and our administrator has GIF embeeding / "Giphy" available for chat in Teams.

However, for our users who have chosen to retain Teams Classic, they cannot see GIF's sent, and lost the option to insert/send GIF's. And there no GIF or "Giphy" addon or anything that be added via "Apps" to enable this.

So this appears to NOT be an administrative setting but a problem with Teams Classic.

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How do I maintain GIF functionality in Chat as per Classic Teams in new Teams?

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