Intune - Default Device Compliance Policy error

Question

Intune - Default Device Compliance Policy error

Sokoban 1,066

Hi I have a problem with a device in Intune management. The Device show as Intune instead of co-managed like the other and no application wont show up in Company Portal

I have got error in "Default Device Compliance Policy" I solved that to do a compliance policy about Windows 10 version , the error disapperar but I have still problem with the device. I have also done that :

Check if "the Ownership is set to Corporate" - Correct
Check if "The Primary User and Enrolled by User are ths same user" - Correct
Check if "Compliance is Compliant" - Correct
Check if MDM Authority is Intune and Active - Correct
Check that the user has at least an Intune licenses -Correct

Look great with dsregcmd /status command

Any suggestion ?

Sokoban

Rahul Jindal 11,631 Reputation points

2024-02-15T21:48:48.03+00:00

Are you expecting it to be co-managed? Also, is the user authenticating in Windows on the device same as the primary user assigned? Check under Work or school account for sync status and whether it is requiring the user to re-authenticate or not.
Sokoban 1,066 Reputation points

2024-02-16T09:30:26.18+00:00

Thanks @Rahul Jindal [MVP] I had the device this before like co-managed. I have 6 device with same account. I had read somewhere can be problem with configuration about same account. I don't remember where I find that information...

3 answers

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Rahul Jindal 11,631 Reputation points

2024-02-15T21:48:48.03+00:00

Are you expecting it to be co-managed? Also, is the user authenticating in Windows on the device same as the primary user assigned? Check under Work or school account for sync status and whether it is requiring the user to re-authenticate or not.
Sokoban 1,066 Reputation points

2024-02-16T09:30:26.18+00:00

Thanks @Rahul Jindal [MVP] I had the device this before like co-managed. I have 6 device with same account. I had read somewhere can be problem with configuration about same account. I don't remember where I find that information...

Answer 1

@Sokoban, Thanks for posting in Q&A. In General, Co-management enables you to concurrently manage Windows 10 or later devices by using both Configuration Manager and Microsoft Intune. Please check if this is an enrollment method you want. If yes, please check if we have followed the steps in one path to enroll the device.

https://learn.microsoft.com/en-us/mem/configmgr/comanage/quickstart-paths

For the picture showing in company portal, it seems the user logging in is not the primary user of this device. Based as I know, we can only login the primary user to get application assign as "Available for enrolled devices:". Please change to the primary user of this device to login company portal to see if the result will be different.

Meanwhile, I notice the compliance policy error disappear, but the problem still persists. Could you let us know if you mean no application showing in company portal?

If there's any update, feel free to let us know.

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Sokoban 1,066 Reputation points

2024-02-16T13:12:19.43+00:00

Thanks You wrote, Co-management enables you to concurrently manage Windows 10 or later devices by using both Configuration Manager and Microsoft Intune. Please check if this is an enrollment method you want. If yes, please check if we have followed the steps in one path to enroll the device.

I have functionally upset about co-managed devices with the same account and there is applications in company portal ..

For the picture showing in company portal, it seems the user logging in is not the primary user of this device. Based as I know, we can only login the primary user to get application assign as "Available for enrolled devices:". Please change to the primary user of this device to login company portal to see if the result will be different.

The user is Primary User same as another devices

Meanwhile, I notice the compliance policy error disappear, but the problem still persists. Could you let us know if you mean no application showing in company portal? Like that:

// Sokoban

Answer 2

Crystal-MSFT 54,306 Microsoft External Staff

@Sokoban,, Thanks for the update. I am glad the issue is resolved. Here, please let me write a summary for our issue: Issue: The Device show as Intune instead of co-managed like the other and no application wont show up in Company Portal Resolution: User's image

Thanks for your time and have a nice day!

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Answer 3

Sokoban 1,066

The problem is solved , suddenly .. I think i have missed so device group havent right members. Thanks everybody :-)

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Intune - Default Device Compliance Policy error

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