White blank screen MFA setup Azure VPN

Question

White blank screen MFA setup Azure VPN

Zuuber 185

For some reason all of a sudden we're receiving a blank white screen when a user first logs into the VPN Gateway to setup MFA when using Azure VPN Client.

We get to the screen which says "More information required" then we click NEXT but then we just receive a blank white screen and nothing happens.

The issue occurs for any new user, from any machine, or if we reset MFA so users are prompted to setup MFA again.

The last log entry within Azure VPN client is "Requested AccountsManager dialog" and that's where it freezes.

MFA setup does work if we log into office.com, but it used to work fine when using the Azure VPN Client.

Why is it no longer possible to initiate MFA setup from Azure VPN client?

thanks.

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Answer 1

Michael Smith 2,931 Microsoft Employee

Hi Leont ,

Thank you for contacting the Q&A community.

There was an issue with registering MFA using native apps 8th March 2023, however this issue has now been resolved.

Please try again, it should be working now.

Let us know if you need additional assistance. If the answer was helpful, please accept it and rate it so that others facing a similar issue can easily find a solution.

Zuuber 185 Reputation points

2024-03-09T08:57:56.9666667+00:00

Well that's a relief, thank you. Where can we check for issues like this in future? We checked the Azure service status and everything was reported as working.
Michael Smith 2,931 Reputation points Microsoft Employee

2024-03-11T10:04:31.79+00:00

Hi LeonT,

There was no service update on the portal. issue was flagged by some support tickets and engineering corrected the issue.

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White blank screen MFA setup Azure VPN

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