Login from a mobile device is giving the error "something went wrong (1001)"

Subject: Re: Login Error - Something Went Wrong (1001)

Dear [Srinivas Palepu],

I apologize for the inconvenience you're experiencing with the mobile login. The error message "Something Went Wrong (1001)" indicates that there might be a technical issue on our end.

To help resolve this issue, please try the following steps:

Clear App Cache:

• Go to your mobile device's settings.
• Find the application in question and navigate to its storage settings.
• Clear the cache and data for the app.

Update the App:

• Make sure you have the latest version of the app installed. Visit the App Store (iOS) or Google Play Store (Android) to check for updates.

Check Internet Connection:

• Ensure that your mobile device has a stable internet connection, either through Wi-Fi or mobile data.

Restart Your Device:

• Sometimes, a simple restart can resolve temporary glitches. Restart your mobile device and try logging in again.

If the issue persists after trying these steps, please provide us with the following details:

• The type and model of your mobile device.
• The operating system version (iOS/Android) and version number.
• Any recent changes or updates made to your device.

Our technical team is actively investigating this issue, and your input will greatly assist in resolving it promptly.

Thank you for your patience, and we apologize for any inconvenience caused.

Best regards,

The "Something went wrong (1001)" error in the Outlook app on a mobile device can be caused by various factors. Here are some steps you can try to troubleshoot and resolve the issue:

1. **Check Internet Connection:**
   Ensure that your mobile device has a stable and active internet connection. Try accessing other websites or apps to confirm that your internet connection is working properly.

2. **Update Outlook App:**
   Make sure that you are using the latest version of the Outlook app on your mobile device. Outdated versions may have bugs or compatibility issues. Update the app from the official app store (Google Play Store for Android, App Store for iOS).

3. **Clear App Cache and Data:**
   For both Android and iOS devices, you can try clearing the cache and data of the Outlook app. This process may vary slightly between devices, but generally, you can find this option in the app settings.

4. **Check Date and Time Settings:**
   Ensure that the date and time settings on your mobile device are accurate. Incorrect date and time settings can sometimes cause authentication issues.

5. **Verify Account Credentials:**
   Double-check that you are entering the correct email address and password. If you have two-factor authentication enabled, make sure you are using the correct verification method.

6. **Reinstall Outlook App:**
   Uninstall the Outlook app from your mobile device and then reinstall it. This can help resolve any corrupted files or settings causing the error.

Hi @Srinivas Palepu ,

I understand that you’re having trouble logging into the Outlook app on your mobile device. According to my search results, the error message “something went wrong (1001)” is a common issue that can occur when there is a problem with the app’s cache or when the app is corrupted. Here are some steps you can try to resolve the issue:

1. Restart your mobile device and try logging in again.
2. Clear the cache files of the Outlook app.
3. If the issue persists, uninstall the Outlook app, restart your mobile device, and re-download the app.

If none of these steps work, it is suggested for you to try contacting the in-app support (see Get in-app help for Outlook for iOS and Android) or post a new thread to the dedicated forum for Outlook for mobile. (Please kindly understand that here we mainly focus on general issues about Outlook desktop client and know little about Outlook for mobile)

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