How do I delete a work account from the authenticator?

Question

How do I delete a work account from the authenticator?

SolidR0ck 135

Hi, I am trying to remove a work account from my android. It asks me to log in and I don't no longer work for the company. How do I remove the account from my phone? Thank you. 😊

druekberg 45 Reputation points

2023-08-28T12:41:04.03+00:00

My account is greyed out. When I tap on it nothing happens. I can't figure out how to delete it so I can re-enable it.
Jim Barr 20 Reputation points

2023-08-29T01:18:54.57+00:00

This account is still there, I can't remove it either for the company I'm no longer associated with. I am already syncing properly to my personal account.
Chris Vugrinec 20 Reputation points

2023-09-29T09:06:57.16+00:00

After following the steps as described here, the account is still visible in the overview. The deleted account is visible but greyed out and you cannot do anything to remove this account from the overview.
Jose Martinez 215 Reputation points

2023-12-21T00:48:08.4966667+00:00

Android v13: Settings > Accounts and backups > Manage accounts > on the list remove the work account.
Note: It will not remove immediately it will need to refresh after a while.
Moe Roberts 105 Reputation points

2024-01-11T16:24:49.6666667+00:00

Android v13: Settings > Accounts and backups > Manage accounts >

This worked for me. Thank you!
Kevin and Karen Main 10 Reputation points

2024-04-04T15:16:21.5833333+00:00

Thank you for this answer. Perfect.
Kelly Daniels 0 Reputation points

2024-08-07T14:05:38.7866667+00:00

@ Jose Martinez, I do need to define "a while" as what I am experiencing is in Samsung/Settings > Accounts and backups > Manage accounts > the work account leaves. Returning to MS Authenticator though the account repopulates grey. Even after 45 minutes and cold booting the phone.
Daniel Noriega 0 Reputation points

2025-03-24T00:41:54.3433333+00:00

In newer versions of Android there's not such thing as Accounts settings or options. I just managed to get my former company to stop showing in the Microsoft Authenticator app by going to each Microsoft app (outlook, teams, onedrive, office 365, etc) and sign out from each one of them.
Alexey Dmitriev 20 Reputation points

2025-03-24T06:12:20.2733333+00:00

Daniel, I have checked right now on last Android 15 and there is exists point "Passwords, keys and accounts" and option to create new Microsoft 365\Onedrive\Microsoft Personal or education accounts and delete them. Looks like there are not any changes.
AV 0 Reputation points

2025-05-18T19:57:11.6766667+00:00

Jose thank you

Accepted answer

3 additional answers

Your answer

druekberg 45 Reputation points

2023-08-28T12:41:04.03+00:00

My account is greyed out. When I tap on it nothing happens. I can't figure out how to delete it so I can re-enable it.
Jim Barr 20 Reputation points

2023-08-29T01:18:54.57+00:00

This account is still there, I can't remove it either for the company I'm no longer associated with. I am already syncing properly to my personal account.
Chris Vugrinec 20 Reputation points

2023-09-29T09:06:57.16+00:00

After following the steps as described here, the account is still visible in the overview. The deleted account is visible but greyed out and you cannot do anything to remove this account from the overview.
Jose Martinez 215 Reputation points

2023-12-21T00:48:08.4966667+00:00

Android v13: Settings > Accounts and backups > Manage accounts > on the list remove the work account.
Note: It will not remove immediately it will need to refresh after a while.
Moe Roberts 105 Reputation points

2024-01-11T16:24:49.6666667+00:00

Android v13: Settings > Accounts and backups > Manage accounts >

This worked for me. Thank you!
Kevin and Karen Main 10 Reputation points

2024-04-04T15:16:21.5833333+00:00

Thank you for this answer. Perfect.
Kelly Daniels 0 Reputation points

2024-08-07T14:05:38.7866667+00:00

@ Jose Martinez, I do need to define "a while" as what I am experiencing is in Samsung/Settings > Accounts and backups > Manage accounts > the work account leaves. Returning to MS Authenticator though the account repopulates grey. Even after 45 minutes and cold booting the phone.
Daniel Noriega 0 Reputation points

2025-03-24T00:41:54.3433333+00:00

In newer versions of Android there's not such thing as Accounts settings or options. I just managed to get my former company to stop showing in the Microsoft Authenticator app by going to each Microsoft app (outlook, teams, onedrive, office 365, etc) and sign out from each one of them.
Alexey Dmitriev 20 Reputation points

2025-03-24T06:12:20.2733333+00:00

Daniel, I have checked right now on last Android 15 and there is exists point "Passwords, keys and accounts" and option to create new Microsoft 365\Onedrive\Microsoft Personal or education accounts and delete them. Looks like there are not any changes.
AV 0 Reputation points

2025-05-18T19:57:11.6766667+00:00

Jose thank you

Answer 1

Crystal-MSFT 53,991 Microsoft External Staff

@SolidR0ck, Thanks for posting in Q&A. To remove a work account from your android device, you can follow these steps:

Go to Settings on your android device.
Tap on "Accounts" or "Users & Accounts" depending on your device. (If you enrolled with Android Enterprise work profile, you can go to Settings-> Work profile->Accounts)
Tap on the work account you want to remove.
Tap on "Remove Account" or "Delete Account", depending on your device.
Confirm the removal of the account when prompted.

Hope the above information can help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

SolidR0ck 135 Reputation points

2023-08-01T16:34:23.8533333+00:00

Thanks for that information. I was able to use that. However, when I open the authenticator it still shows the work account.

please advice on how to remove it from the authenticator.

Thanks.
SolidR0ck 135 Reputation points

2023-08-01T16:38:59.0633333+00:00
NEVERMIND... I dug into the authenticator and found out how to remove it.

In case anyone needs it here are the steps I used:

open the authenticator

click on the account you want to remove

On this page, there is a settings icon on the top right corner - click on that

click on remove account
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2023-08-02T02:45:24.16+00:00

@SolidR0ck, Thanks for the update. i am glad we can remove the work account in Microsoft Authenticator app successfully. Congratulations! And thanks for sharing here.!
Ana Claudia 0 Reputation points

2023-09-18T23:51:02.8466667+00:00

Perfect, thanks!
Radhakrishnan Sahadevan 0 Reputation points

2023-10-02T18:44:51.86+00:00

Worked like a charm. Thank you
vgibarraf 0 Reputation points

2023-11-06T21:23:45.4733333+00:00

Simple and straightforward solution, which is always the case when someone really knows what to do. Thank you.
Cheryl W 5 Reputation points

2023-11-27T20:55:22.6733333+00:00

Mine is greyed out. I can't click on it at all. Any other way to remove it?
Alexey Dmitriev 20 Reputation points

2023-12-18T06:31:34.96+00:00

Cheryl W - to delete greyed out account from MS Authenticator you should delete this account from Android - Settings - Accounts. It is appeared there.
Nev Percy 0 Reputation points

2024-07-12T11:53:34.94+00:00

So if I don't see a Remove or Delete option anywhere on my app, is that because I'm stuck in the past on Android 10?
SJ Smith 0 Reputation points

2024-07-18T00:46:39.0733333+00:00

None of this resembles what I am seeing in my app. There is no settings icon on the account. There is no accounts option under general settings. None of these instructions are an option based on what I am seeing.
Czidal 0 Reputation points

2024-12-11T05:21:05.0366667+00:00

Was trying to figure this one out for a while and this definitely worked. Thanks
Gaurav Sharma 0 Reputation points

2025-01-30T20:17:40.02+00:00

Quick it was for me, thanks...
Madz 0 Reputation points

2025-02-14T20:27:07.3866667+00:00

It wasn't EXACTLY these steps, but this answer FINALLY got me on the right path. I could NOT use the authenticator app as there was no "remove account" option for the work account, but it was gone after I removed the account from my outlook ap and phone accounts entirely. THANK YOU.

Answer 2

Mayank Sharma 15

Pixel Pro, Android v14,

Settings > Passwords, passkeys & autofill > (scroll down to the account you want to remove and tap on it) > Remove account

Answer 3

DeepakDhiman-3532 320

If you have an android mobile, follow the instructions below:

Open your mobiles' Settings, then tap on Users & accounts.
Scroll down and look for Microsoft old account(s) you want to remove or Work account and tap on it.
Once you found the required account, tap on it and select More or tap on 2 dots : (depends on the android version) in the upper right corner of your screen.
Select Remove account. You may need to repeat it twice or thrice.
Once account has removed, close the Microsoft Authenticator app if already opened.
Now tap and hold on Microsoft Authenticator app, and select App info.
Select Storage usage > Under Cache, tap on Clear cache.
Open Microsoft Authenticator app, and old account(s) should not appear now.

SJ Smith 0 Reputation points

2024-07-18T00:48:16.3433333+00:00

There is no "Users and accounts" option on my app. Tapping on the account just takes me to a sign-in page with no settings option. It's a new phone and the app is updated.
Fabio Nowak 0 Reputation points

2024-09-17T21:54:32.9566667+00:00

I tried to delete the accounts many times, I tried do clean the cache many times, and It didn't work.

I have 03 old accounts stuck inside my authenticator. Will I have to reinstall it, and lost the other good accounts?

Answer 4

violetlass 0

With the authenticator app no longer letting you remove it manually, you need to make sure the organization is not in your phone or tablet under the user/account section in your phone. It took me forever to get rid of the organization, but once it was removed from my account and user settings, it removed itself from my authenticator app.

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How do I delete a work account from the authenticator?

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