How can I sign in to Azure Portal with my Microsoft Account

ioannis tsitos 0 Reputation points
2024-12-23T14:25:28.84+00:00

I can no longer log in to the Azure portal with my Microsoft account. Or the MFA does not work. I am asked to enter a code that my Authenticator app does not generate.

I can log in with my Microsoft account via the link https://azure.microsoft.com/support. Here I receive a push message via the app. There I can view the available directories, there are two, A and B. I am logged in to A. As soon as I want to switch to B, I have to enter the ungenerated code again. I have not used this access for a while.

I currently have no way of logging on to directory B. I also have no useful work account that I could use.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Navya 20,100 Reputation points Microsoft External Staff Moderator
    2024-12-24T00:14:07.9166667+00:00

    Hi @ioannis tsitos

    Thank you for posting your question on Microsoft Q&A.

    I understand you are unable to log in to the Azure portal with your Microsoft account. You are being asked to enter a code that their Authenticator app does not generate, and the MFA does not work.

    To obtain authentication codes for tenant B, please follow the steps below

    1.You can reach out to your global administrator and request that re-register MFA on your behalf. This action will remove existing MFA methods, including phone numbers, Microsoft Authenticator apps, and software OATH tokens. You will then need to set up a new MFA authentication method upon your next sign-in.

    For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

    2.In case If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

    While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/security-emergency-access

    Hope this helps. Do let us know if you any further queries.

    Thanks,

    Navya.


    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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