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Unable to configure Entra ID Connect EventID 906 ADSyncBootstrap

Anonymous
2024-08-08T16:04:46+00:00

AAD Support at Pax8 won't help, says this is a server issue and to open a case with Microsoft Server support. I've tried 3 different version of AAD Sync install on Server 2019. They install fine but during the configuration, it halts at Synchronization Service.

Event log shows

Event 906, ADSyncBootstrap

EnableADSyncBootstrapLocalDBInstance: Error while attempting to enable local db instance. Details: System.InvalidOperationException: LocalDB ShareInstance operation failed.

at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.SqlLocalDbAdapter.ShareInstance(String instanceName, String sidOwner)

at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.SqlLocalDbAdapter.CreateNewSQLLocalDBInstance(Version targetInstanceVersion, String targetInstanceName, String syncAdminsGroupUserName, String dbAdminUserAccount)

at Microsoft.Azure.ActiveDirectory.ADSyncBootstrap.ADSyncBootstrapManagementService.EnableADSyncBootstrapLocalDBInstance(Version targetInstanceVersion, String targetInstanceName, String syncAdminsGroupUserName, String dbAdminUserAccount)

MSSQLLocalDB\error.log shows success.

Trace log shows:

[09:51:36.466] [ 36] [INFO ] ServiceControllerProvider: InvalidOperationException on serviceController.Status property means the service ADSync was not found

[09:51:36.467] [ 36] [INFO ] ServiceControllerProvider:CreateService - serviceName:ADSync, username:DOMAIN\ADSyncMSA392b1$, assemblyPath:C:\Program Files\Microsoft Azure Active Directory Connect\ADSyncBootstrap.exe

[09:51:39.099] [ 36] [INFO ] ServiceControllerProvider: Processing StartService request for: ADSync

[09:51:39.099] [ 36] [VERB ] ServiceControllerProvider: Initial service status: Stopped

[09:51:39.099] [ 36] [VERB ] ServiceControllerProvider: Starting service and waiting for completion.

[09:51:39.550] [ 36] [INFO ] ServiceControllerProvider: StartService status: Running

[09:51:40.027] [ 36] [INFO ] ServiceControllerProvider: processing StopService request for: ADSync

[09:51:40.027] [ 36] [VERB ] ServiceControllerProvider: Initial service status: Running

[09:51:40.027] [ 36] [VERB ] ServiceControllerProvider: stopping service and waiting for completion.

[09:51:40.279] [ 36] [INFO ] ServiceControllerProvider: StopService status: Stopped

[09:51:40.279] [ 36] [INFO ] ServiceControllerProvider: Processing StartService request for: ADSync

[09:51:40.279] [ 36] [VERB ] ServiceControllerProvider: Initial service status: Stopped

[09:51:40.279] [ 36] [VERB ] ServiceControllerProvider: Starting service and waiting for completion.

[09:51:40.684] [ 36] [INFO ] ServiceControllerProvider: StartService status: Running

[09:52:01.701] [ 36] [INFO ] ServiceControllerProvider: service ADSync exists

[09:52:01.701] [ 36] [INFO ] ServiceControllerProvider: processing StopService request for: ADSync

[09:52:01.701] [ 36] [VERB ] ServiceControllerProvider: Initial service status: Running

[09:52:01.701] [ 36] [VERB ] ServiceControllerProvider: stopping service and waiting for completion.

[09:52:01.956] [ 36] [INFO ] ServiceControllerProvider: StopService status: Stopped

[09:52:01.956] [ 36] [INFO ] ServiceControllerProvider:DeleteService - serviceName:ADSync

[09:52:11.969] [ 36] [INFO ] ServiceControllerProvider: InvalidOperationException on serviceController.Status property means the service ADSync was not found

[09:52:11.969] [ 36] [INFO ] ServiceControllerProvider:DeleteService successful - serviceName:ADSync

[09:52:11.985] [ 36] [INFO ] ServiceControllerProvider: processing StopService request for: ADSync

[09:52:11.986] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (1).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.986] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (2).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.987] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (3).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.987] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (4).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.987] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (5).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.987] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (6).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.988] [ 36] [WARN ] ServiceControllerProvider: StopService failed to stop service (ADSync), attempt (7).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StopService(String serviceName, TimeSpan timeout)

[09:52:11.988] [ 36] [ERROR] ServiceControllerProvider: StopService unable to stop service (ADSync). The system event log may contain more details for this issue.

[09:52:11.988] [ 36] [INFO ] ServiceControllerProvider: Processing StartService request for: ADSync

[09:52:11.988] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (1).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.988] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (2).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.988] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (3).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.989] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (4).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.989] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (5).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.989] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (6).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.989] [ 36] [WARN ] ServiceControllerProvider: StartService failed to start service (ADSync), attempt (7).

Exception Data (Raw): System.InvalidOperationException: Service ADSync was not found on computer '.'. ---> System.ComponentModel.Win32Exception: The specified service does not exist as an installed service

--- End of inner exception stack trace ---

at System.ServiceProcess.ServiceController.GenerateNames()

at System.ServiceProcess.ServiceController.get_ServiceName()

at System.ServiceProcess.ServiceController.GenerateStatus()

at System.ServiceProcess.ServiceController.get_Status()

at Microsoft.Online.Deployment.Framework.Providers.ServiceControllerProvider.StartService(String serviceName, TimeSpan timeout, Boolean verifyStart, String[] args)

[09:52:11.990] [ 36] [ERROR] ServiceControllerProvider: StartService unable to start service (ADSync). The system event log may contain more details for this issue.

[09:52:11.991] [ 36] [ERROR] PerformConfigurationPageViewModel: Caught exception while installing synchronization service.

Exception Data (Raw): System.Exception: Unable to install the Synchronization Service. LocalDB powershell operation failed on ADSync Bootstrap service: Enable-ADSyncBootstrapLocalDBInstance. Additional information may be found in the sql database error log files 'C:\Users\ADSyncMSA392b1$\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\MSSQLLocalDB\error.log'. Please see the Application and System event logs for additional details. ---> System.InvalidOperationException: LocalDB powershell operation failed on ADSync Bootstrap service: Enable-ADSyncBootstrapLocalDBInstance. Additional information may be found in the sql database error log files 'C:\Users\ADSyncMSA392b1$\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\MSSQLLocalDB\error.log'.

at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.InstallCore(String logFilePath, String logFileSuffix)

at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ActionExecutor.ExecuteWithSetupResultsStatus(SetupAction action, String description, String logFileName, String logFileSuffix)

at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()

--- End of inner exception stack trace ---

at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.ThrowSetupTaskFailureException(String exceptionFormatString, String taskName, Exception innerException)

at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()

at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstallCore(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)

at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstall(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)

at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.PerformConfigurationPageViewModel.ExecuteSyncEngineInstallCore(AADConnectResult& result)

Server is fully updated and restarted. TLS 1.2 is explicitly enabled.

Have completely uninstalled, restarted, reinstalled each time, same error.

Reviewed the following:

https://learn.microsoft.com/en-us/answers/questions/1334042/error-when-trying-to-install-azure-active-director?cid=kerryherger

https://learn.microsoft.com/en-us/answers/questions/1374127/cant-install-microsoft-azure-active-directory-conn

https://community.spiceworks.com/t/adconnect-fails-to-install/828016

https://community.spiceworks.com/t/azure-ad-connect-failing-to-install/782353

https://www.reddit.com/r/MSFTAzureSupport/comments/1dlrace/microsoft\_azure\_ad\_connect\_entra\_connect\_setup/

Windows for business | Windows Server | Devices and deployment | Other

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3 answers

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  1. Anonymous
    2024-08-09T00:55:33+00:00

    Hello

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to AAD.

    Since there are no engineers dedicated to AAD in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

    Here is the link for Q&A forum.

    Questions - Microsoft Q&A

    Click the "Ask a Question" button in the upper right corner to post your question and select any tags related to your productions.

    Thank you for your understanding and support. If you have any question or concern, please feel free to let us know.

    Have a nice day.

    Best Regards,

    Molly

    0 comments
  2. Anonymous
    2024-08-09T14:42:45+00:00

    Hi Molly,

    I've already gone down the route of requesting support for AAD and was told it is an issue with the server, not AAD.

    I'll post there as well.

    Thank you,

    David

    0 comments
  3. Anonymous
    2024-08-12T06:54:52+00:00

    Hello,

    You're welcome! Thanks for your understanding.

    best regards,

    molly

    0 comments