Hello*.*
I am having trouble accessing a cloud drive shared with me by my employer.
The problem occurs only when using the internet provided by my ISP (in this case, NETIA, Poland).
When I connect using my phone (T-Mobile network) or using VPN, everything works correctly.
I have spoken with my ISP, and the issue is not local to my equipment (computer, operating system, router). I was informed that Microsoft is blocking the pool of IP addresses from which traffic to the cloud drive is coming. They suggest contacting with Microsoft and creating a support ticket.
Please see the details below. Due to asking this question in the community, I am not providing the full IP of the drive.
I would like to ask that you investigate why Microsoft is blocking traffic from my ISP?
Additionally, I was informed by Netia technicians that the problem also occurs for the UPC (Play) ISP.
Technical information below:
**NETIA:**nc -zv 20.XXX.XX.8 445
nc: connectx to 20.XXX.XX.8 port 445 (tcp) failed: Operation timed out
**VPN:**nc -zv 20.XXX.XX.8 445
Connection to 20.XXX.XX.8 port 445 [tcp/microsoft-ds] succeeded!
Below WinMTR statistics:
NETIA:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| TUF-AX4200-D6DA - 0 | 39 | 39 | 1 | 2 | 15 | 1 |
| 83-XXX-XXX-55.static.inetia.pl - 0 | 39 | 39 | 3 | 6 | 41 | 3 |
| JAWOH001RT09.inetia.pl - 0 | 39 | 39 | 4 | 7 | 18 | 4 |
| JAWOH001RT91.inetia.pl - 0 | 39 | 39 | 9 | 13 | 47 | 9 |
| WARSH002RT91.inetia.pl - 0 | 39 | 39 | 9 | 10 | 23 | 9 |
| WARSH002RT22.inetia.pl - 0 | 39 | 39 | 9 | 14 | 31 | 14 |
| ae60-0.ier01.waw30.ntwk.msn.net - 0 | 39 | 39 | 8 | 10 | 23 | 9 |
| ae24-0.ier02.san30.ntwk.msn.net - 0 | 39 | 39 | 11 | 12 | 18 | 12 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 39 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
T-Mobile LTE:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.129.162 - 0 | 11 | 11 | 3 | 14 | 39 | 7 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 172.XX.X.XX - 0 | 11 | 11 | 27 | 49 | 125 | 47 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 157.25.255.236 - 0 | 11 | 11 | 33 | 56 | 130 | 47 |
| ae66-0.ier02.waw01.ntwk.msn.net - 0 | 11 | 11 | 33 | 56 | 130 | 47 |
| ae26-0.lax-96cbe-1b.ntwk.msn.net - 0 | 11 | 11 | 32 | 54 | 130 | 47 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider