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Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-10T12:13:58+00:00

    Basically the temporary option that I am using to make my FUJITSU work in the 24h2 version is:

    • Install all possible drivers for your scanner (including twain driver) on your computer
    • Install PAPERSTREAM IP (TWAIN) 32
    • Once you have Paperstream and your scanner drivers Copy this file to your desktop C:\Windows\twain_32\Fjicube\Fjicwrap.wrp, rename it to Fjic3800.ds, copy the renamed file back to C:\Windows\twain_32\ Fjicube\
    • Now in the application you use to scan, select the scanner that begins with "Paperstream IP..."

    This is what has worked for me so that the scanner did not appear with the name "WIA No friendly name"

    20+ people found this answer helpful.
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  2. Anonymous
    2024-11-26T16:27:23+00:00

    For several days now I've been trying to install a fi-7160 scanner on a new unit with the Windows 24H2 update. I've installed the latest drivers and software. Installed all software available for that scanner from Fujitsu. The scanner is talking to the computer because it will scan manually, but the PaperStream Capture software that comes from Fujitsu and allows you to batch and\or edit the scans says it can't find the scanner.

    10+ people found this answer helpful.
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  3. Anonymous
    2024-11-30T07:03:49+00:00

    Also having trouble with a brand new Canon multifunction printer networked via WiFi on a brand new Dell XPS PC.

    Running 24H2,

    8 people found this answer helpful.
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  4. Anonymous
    2024-11-28T09:41:31+00:00

    Hello,

    Thank you for posting in the Microsoft community forum.

    The problem should be a known symptom reported by Microsoft:

    Windows 11, version 24H2 known issues and notifications | Microsoft Learn

    Until this issue is resolved, we recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or media creation tool. If you are considering improving system security and have completed the update, you can uninstall the affected patch and install only the necessary security patches.

    How to uninstall a Windows update - Microsoft Support

    We are working on a solution and will provide more information as it becomes available.

    Thank you for your understanding and cooperation.

    Best regards

    Jacen

    7 people found this answer helpful.
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  5. Anonymous
    2024-11-22T20:16:05+00:00

    Hey yeah we are having zero issues with Epson scanners just Ricoh (Fujitsu) scanners and I've seen Brother scanners are also having issues.

    7 people found this answer helpful.
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