716 questions
Sorry, I can't help with this. Please try again or share your feedback.
Nieuwe telefoon / authenticator app en kan hierdoor niet meer mijn account verifieren, zit in een loop.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 95%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Aleksandra Rutkowska
5
Reputation points
Hallo,
Ik zit met hetzelfde probleem. Ik heb een werk-account, maar ben ook de admin/beheerder. Eigen onderneming. Ik kan dus als beheerder ook niet meer inloggen. Bij alles wat ik probeer wordt ik gevraagd een code in te voeren in de authenticator app. In de app heb ik echter geen mogelijkheid om dit in te voeren.
Hoor graag wie dé oplossing weet.
Vriendelijke groet,
Aleks
Microsoft 365 and Office | Office Online Server
{count} votes
-
Aleksandra Rutkowska 5 Reputation points
2025-03-09T20:05:40.6266667+00:00 I have a business account issue, and nobody can help. Do you have any email or number for Microsoft? I pay monthly, and I can not use it. Clients can not use OneDrive, where I have important data and a big issue with Outlook. Thank you.
Sign in to comment
4 answers
Sort by: Most helpful
-
Q&A Assist2025-03-07T21:43:58.32+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more -
Aleksandra Rutkowska 5 Reputation points
2025-03-09T20:06:03.5866667+00:00 I have a business account issue, and nobody can help. Do you have any email or number for Microsoft? I pay monthly, and I can not use it. Clients can not use OneDrive, where I have important data and a big issue with Outlook. Thank you
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jiajing Hua 18,065 Reputation points Moderator2025-03-10T09:05:54.24+00:00 Was this OneDrive license assigned to you by your organization, or did you purchase it from Microsoft yourself?
Can you sign the account into My Account?
- If you cannot sign in successfully, what errors you get? You may share us with a screenshot.
Besides, as your account is a business account, I suggest you contact your tenant's admin or IT team(or contact the person who gave you this account) for troubleshooting first.
If they cannot solve your issue, you need to ask them to open a support ticket via following method in "Get support for Microsoft 365 for business".
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
-
Aleksandra Rutkowska 5 Reputation points
2025-03-10T17:37:58.18+00:00 Yes, I purchased it from Microsoft myself.
No, because I can not use Authenticator - I have a new mobile phone :(
Please, HELP me
-
Jiajing Hua 18,065 Reputation points Moderator
2025-03-11T09:18:42.5066667+00:00 Hi @Aleksandra Rutkowska
Thanks for your response.I understand the issues you're facing with the Microsoft Authenticator app.
Since you said this is business account, are you the only admin in the organization?
- If so, please follow the NoOneCan's steps to contact to Microsoft support: https://learn.microsoft.com/en-us/answers/questions/2125540/help-me-i-am-locked-out-from-my-microsoft-business. Or contact your Microsoft Partners if you have, contact Microsoft through them for assistance.
- But if there are other admins, please contact them to reset your authentication method. They can do this by following the "Manage user authentication options" guide.
Once this is done, you should be able to receive the approval codes on your phone and regain access to your account. Manage authentication methods for Microsoft Entra multifactor authentication.
Besides, I suggest you post a new thread in Q&A with the tag: Microsoft Authenticator.
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.
Sign in to comment -