Authenticator app don’t give me instagram two-step code

Hi @Cota

Thank you for reaching out. I understand you're having trouble getting your Instagram two-factor authentication codes from the Microsoft Authenticator app, and it sounds like the Instagram account might have been removed from the app. I'm sorry to hear you're locked out of your Instagram! 

From my own research, here's what's likely happening and how you can try to regain access: 

1. How Authenticator Works: The Microsoft Authenticator app generates codes based on a secure link it makes with your Instagram account. If that link (the account entry in the Authenticator app) is removed or "erased," the app can no longer generate new codes for that specific Instagram account. Microsoft doesn't store these codes; they are generated live on your device. 
2. Instagram Account Recovery: If the Authenticator app doesn't have your Instagram account listed anymore, you'll need to use Instagram's own account recovery methods. Microsoft Support cannot directly recover your Instagram account or bypass its security. 

Here’s what Instagram usually offers: 

• Backup Codes: When you first set up two-factor authentication with Instagram, they usually prompt you to save a set of backup codes. If you saved these codes somewhere safe, you could use one of them to log into Instagram. 
• Other Recovery Options: If you don't have backup codes, Instagram will have other ways to help you prove you own the account. This might involve sending a code to your email address or phone number associated with your Instagram account, or other identity verification steps. 

What you can do: 

• Go to the Instagram login page. 
• When it asks for the two-factor authentication code, look for an option like "Try another way," or "Having trouble?" or "Get help logging in." 
• Follow the instructions provided on Instagram. They will guide you through their recovery process. 

Unfortunately, if the account setup is gone from the Authenticator app and you don't have Instagram's backup codes, the recovery process must be done through Instagram's support channels and not Microsoft’s support channels. 

I hope this helps you get back into your Instagram account soon! 

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الايميل المربوط عليه الحساب فانح عندي ومعي باسورد الحساب وعملت تجربة طريقة اخرى وصورت سيلفي وضل يعطيني رفض ممكن عشان ما في داخل حسابي وانا لازم افتح الحساب