Account Deactivated Without Clear Reason — No Response to Ticket for Over a Month (Azure for Students)

Question

Account Deactivated Without Clear Reason — No Response to Ticket for Over a Month (Azure for Students)

vinay tilada 20

Hi Azure Community,

I’m a student using the Azure for Students subscription, and I’m reaching out for help because my account has been deactivated, and I’ve received no clear explanation for the action.

Here’s what happened:

My Azure for Students account was deactivated with a generic message stating I had "violated the Terms & Conditions."

I never received any specific reason or prior warning.

I opened a support ticket over a month ago (Ticket ID: 2505130030009390 ), but I haven’t received any response or follow-up to this day.

This account was being used solely for educational and personal learning purposes — I did not engage in any crypto mining, abuse, or automation.

I have tried escalating through all available channels:

No option to escalate in the portal (probably due to my subscription type).
Tried emailing general Microsoft contact addresses, but no action yet.

This issue is affecting my learning projects and coursework. I’m kindly requesting that someone from Microsoft or the community help escalate this or point me to the right person/team who can at least provide clarity on the violation and whether I have any appeal options.

Any help would be sincerely appreciated. Thank you in advance.

– Vinay Tilada
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Hamid Sadeghpour Saleh 101 Reputation points MVP Volunteer Moderator

2025-06-06T12:08:57.4366667+00:00

Hi Vinay,

Here’s what we recommend to help resolve this:

Follow up on your existing support ticket Since your ticket (ID: 2505130030009390) has been open for over a month without response, try replying directly to the original support email you received when the ticket was created. This can sometimes bump the ticket and prompt a review.

Contact Azure Support through the portal Although the Azure for Students subscription has limited support options, you can try accessing the Azure Portal support blade here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade Select “Technical” or “Subscription management” and submit a new request emphasizing the account deactivation and the lack of response.

Use social media or community channels Sometimes posting your issue on official Microsoft Twitter support handles (@AzureSupport) or on the Microsoft Q&A forums can draw attention to your case.

Escalate via your school if applicable If your institution has a Microsoft education representative or program manager, they may be able to assist with escalation.
vinay tilada 20 Reputation points

2025-06-06T14:02:23.2366667+00:00

Already did that no help. Tried to contact during business hours, but the AI keeps picking up the call and doesn't transfer the call to a human representative.
Anonymous

2025-06-12T07:54:11.5266667+00:00

Hello vinay tilada,

Please check with the Private message and share the details requested for.
vinay tilada 20 Reputation points

2025-06-12T15:08:37.1266667+00:00

ok got it
Anonymous

2025-06-12T15:11:59.0566667+00:00

Hi vinay tilada,

There is an option for "private messages" right below the query you shared. You can message me there for more details.

Answer accepted by question author

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Your answer

Hamid Sadeghpour Saleh 101 Reputation points MVP Volunteer Moderator

2025-06-06T12:08:57.4366667+00:00

Hi Vinay,

Here’s what we recommend to help resolve this:

Follow up on your existing support ticket Since your ticket (ID: 2505130030009390) has been open for over a month without response, try replying directly to the original support email you received when the ticket was created. This can sometimes bump the ticket and prompt a review.

Contact Azure Support through the portal Although the Azure for Students subscription has limited support options, you can try accessing the Azure Portal support blade here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade Select “Technical” or “Subscription management” and submit a new request emphasizing the account deactivation and the lack of response.

Use social media or community channels Sometimes posting your issue on official Microsoft Twitter support handles (@AzureSupport) or on the Microsoft Q&A forums can draw attention to your case.

Escalate via your school if applicable If your institution has a Microsoft education representative or program manager, they may be able to assist with escalation.
vinay tilada 20 Reputation points

2025-06-06T14:02:23.2366667+00:00

Already did that no help. Tried to contact during business hours, but the AI keeps picking up the call and doesn't transfer the call to a human representative.
Anonymous

2025-06-12T07:54:11.5266667+00:00

Hello vinay tilada,

Please check with the Private message and share the details requested for.
vinay tilada 20 Reputation points

2025-06-12T15:08:37.1266667+00:00

ok got it
Anonymous

2025-06-12T15:11:59.0566667+00:00

Hi vinay tilada,

There is an option for "private messages" right below the query you shared. You can message me there for more details.

Answer 1

Hello vinay tilada,

Thank you for reaching out regarding the suspension of your Azure for Students subscription. Based on the details you provided, including the support ticket and notification from the Azure Safeguards Team, your subscription was disabled due to network activity originating from your virtual machine that resembled brute-force traffic.

Azure automated monitoring systems detected external brute-force traffic from your VM (n8n) on May 12, 2025. This activity was flagged as a violation of the Microsoft Azure Acceptable Use Policy and led to the immediate suspension of your Azure for Students subscription. While this may not have been intentional, public-facing VMs with open ports (e.g., RDP, SSH) are often exploited and can trigger automated security enforcement actions.

In your case, your VM had an active public IP address (98.**.**.63), which likely made it vulnerable to such exploitation or misuse. Once flagged, Azure for Students subscriptions are automatically locked down to prevent further risk or policy breach.

Can the Subscription Be Recovered?

Unfortunately, Azure for Students is a limited, one-time grant and once suspended for T&C violations, it typically cannot be reinstated. Deleting the VM or resource group after the fact does not reverse the enforcement. However, if you believe this was a false-positive or if corrective steps were taken promptly, a manual review may be possible under certain conditions.

Try visiting the Azure Feedback Portal and submit your case for re-evaluation, referencing your support ticket and subscription ID:

https://feedback.azure.com/d365community/post/

If you done this you can try providing the feedback from the portal home in link please check with the Screen shot below.

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Refer:

https://learn.microsoft.com/en-us/answers/questions/1350919/your-azure-account-is-disabled-we-ve-identified-su

Let us know if further assistance is needed. Thank you for your understanding and for taking proactive steps to learn responsibly on Azure.

We remind you to close the discussion thread by clicking on "Accept the answer" if the information provided was helpful, as this could also benefit other community members.

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Account Deactivated Without Clear Reason — No Response to Ticket for Over a Month (Azure for Students)

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