Unable to log in to Teams on android phone

Question

Unable to log in to Teams on android phone

LLLFFF 0

I hope this is the right place to post a question.

I am unable to log into my personal MS Teams account on my android phone. After I input my email address for my account and input the security code it sends to my email, it brings up an error message saying,

Sign-In error Looks like you are not using Teams. Check that you've been invited by the org you're trying to sign in to. You can also set up Teams for your org by selecting Create new account.

The options are "Dismiss" and "Set up Teams".

Nothing I do is working and I always end up getting this error message.

It may be pertinent to mention that the account I am using to log in is a skype account I set up years ago through skype. I have been using skype with this account for many years. With the recent phase-out of skype I followed the steps to convert it into a Teams account and have been using it with Teams on my Windows desktop PC, both in the app and in the browser, without issue so far. This is the first time I am trying to log in on android.

What I have tried so far:

Tried to log in multiple times with the security code method - got same error message as above
Tried to log in through the QR code given by the desktop app and the browser app when clicking the three-dot menu > "download the mobile app" - got same error message as above
Tried opening teams through a mobile browser - it opens up the mobile app but does not let me log. Also tried directly going to teams.live.com on the chrome and Brave browser apps on android (says browser isn't supported, but they are updated)
Logged into account.live.com using this account to see if there are any conversion steps left to do, checked that everything is in order; everything seems to be working fine, fully-functioning MS account.
Tried both "dismiss" and "set up teams" and tried logging in with my credentials - got same error message as above

Other possibly relevant info:

Initially when trying to download Teams through the google play store, it did not work for some reason. It did not bring up an error message, just simply would not install. I ended up installing Teams through Aptoide, and google play recognizes that it is installed, and the any links anywhere saying "open the teams app" open up the app succesfully.

Thanks

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Answer 1

Steven-N 2,375 Microsoft External Staff Moderator

Hi LLLFFF

Thank you for reaching out to Microsoft Q&A forum support.

Based on the information you've provided, it appears that the login issue is specific to Android devices, while other devices can log in successfully. This seems to be a quite new problem, so I'll need some additional information from you to accurately diagnose it.

Could you please provide the following additional information:

What specific Android device model are you currently using?
What is the current Android version running on that device?
Could you please provide a screenshot of the error message you receive when trying to download Teams from Google Play Store?

I'm looking to hearing from you soon

LLLFFF 0 Reputation points

2025-06-18T07:56:31.0533333+00:00

Hello, thanks for replying.

The android model is Samsung A72 (SM-A725M/DS), running Android version 13 (It has not let me update for a while for some reason). There was no error message when downloading from the play store - I would tap the install button, it would grey out saying "installing", but the process would not continue and the button would return to "install" a few moments later. Any other app installs fine.
Feise Z 0 Reputation points

2025-06-19T06:16:30.4466667+00:00

I'm having the exact same problem. I'm stuck in a login loop, I input my email and either password or one-time security code and it tells me I haven't set up Teams yet, and asks me to login again.

I'm using a Redmi Note 12, model 22101317C, OS is Xiaomi HyperOS 2.0.4.0, Android 14. Worth noting that I am in China using a phone I bought here, so it is not an international phone. I don't have access to the google play store, I downloaded Teams via the mi app store.
Steven-N 2,375 Reputation points Microsoft External Staff Moderator

2025-06-19T09:29:19.01+00:00
Hi LLLFFF

Thanks for reaching out with these details.

Based on all the information you provided and the steps you have tried, this situation does sound quite unusual, and I haven't personally encountered this exact issue before, nor does there appear to be direct official documentation addressing it.

Given its unique issue, here are a couple of things you could try to see if we can resolve the problem:

Consider a Factory Reset: If feasible, trying a factory reset on your device can often clear out any deeper system-level glitches that might be interfering with application installations or functionality.
Note: Please remember to back up all your important data before proceeding with a factory reset

Test on Another Android Device: It might also be helpful to see if a friend or colleague with a different Android device could try installing Teams on their end. If it installs and functions correctly for them, that will strongly suggest the issue is specific to your device or its system configuration, rather than a general problem with the Teams app itself.

If after restoring factory settings still cannot handle the problem, I suggest you can seek support from the device vendors, because as a Forum Moderator, due to the limitation in accessibility, I cannot provide you with any better solution and I so apologize for this inconvenience, thank you for understanding.

Hope you will solve the problem soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
LLLFFF 0 Reputation points

2025-06-21T16:38:30.59+00:00

Thank you. I don´t really want to do a factory reset right now and bother with restoring all the lost data... but if it comes down to it, I will try.
Steven-N 2,375 Reputation points Microsoft External Staff Moderator

2025-06-23T08:01:49.7833333+00:00

Hi LLLFFF

I understand that doing a factory reset might not be the most optimal solution, but given the current context, it seems like it might be the only viable option.

Unfortunately, I don’t have a definitive solution to offer at this point. However, could you share an update on the current status? Has the issue been resolved? If it has, I’d really appreciate it if you could share how you managed to fix it and click to Accepted Answer for this answer. By that way, I can document it as a reference for similar cases in the future and definitely it would be a great help for the community as well.

Thanks for understanding

Regards

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Unable to log in to Teams on android phone

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