How to transfer my Outlook e-mail to GMail account

Dear @Nicole Adey, 

Thanks for reaching out to the Microsoft Q&A forum.   

To assist you effectively with your email migration inquiry, please verify whether IMAP access is enabled in your mailbox. IMAP must be active to allow external clients (such as Gmail) to connect and retrieve mailbox data. 

You can check this via Outlook on the Web (OWA) by following these steps: 

• Sign in to your mailbox at https://outlook.office365.com 
• Select the Gear icon in the upper-right to open Settings. 
• Navigate to Mail > Sync Email 
• Locate the toggle for IMAP section under “POP and IMAP” 

If the toggle is visible and enabled, the mailbox supports IMAP connections and should be compatible with third-party email client. 

If the toggle is missing or greyed out, the account is likely provisioned under an organization or third-party provider (e.g., GoDaddy), where IMAP access is restricted or managed by the administrator. 

In such cases, administrative intervention may be required to allow protocol access. 

Additionally, could you please provide a screenshot showing which email client you're using to access your mailbox? This will help us better understand the environment and context of your configuration. 

Please also note that, due to support scope limitations, we're only able to assist with services related to Microsoft platform. Configuration or troubleshooting for Gmail or third-party platforms falls outside our support service. 

If you have any updates, additional context, or questions, please don’t hesitate to share. Your feedback is invaluable and helps us better assist you and others facing similar challenges. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.