Exception Code (c0000005) - causing app crashes

Question

Exception Code (c0000005) - causing app crashes

Anonymous

Hi,

I've only had my laptop a few days but already I'm getting problems with app crashes (Exception Code (c0000005). I've no idea what this means not being tech-savvy, but it's disrupting several functions... including by IObit Advanced System Care utility which I thought was supposed to take care of all this stuff!

Anyway, sometimes an error message pops up, sometimes not. I've had to do a system refresh once because early on all my tiles disappeared.

I'd really appreciate any assistance on how to get rid of these errors for good so I can actually use Windows to do something useful. rather than deal with endless problems.

I've done a disk check and an SFC scannow which, apart from using the IObit software above, is about the limit of my capabilities!

Pete

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi Pete,

Thank you for posting your query in Microsoft Community.

As per the description, you are facing issues with apps which are crashing and receiving error code c0000005. I would definitely help you to fix the issue with apps you are facing.

In order to provide you with a quick resolution, please reply to these questions:

1. What is the complete error message?

2. Have you made any changes on the computer prior to the issue?

However, I’m glad to provide you with these methods which will help you to troubleshoot the issue.

Method 1: Download and run the New UI App troubleshooter and check.

**http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab**

**Method 2:**You may follow steps from the article mentioned below and check if that works.

What to do if you have problems with an app

**http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app**

If you need further assistance on any issues related to Windows, please reply and we will be happy to help you.

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6 additional answers

Answer 1

Hi,

Here i am sending you the error code of my excel , previously i was using MS Office 2010 standard and now i up grated it with MS Office 2013 standard.

so i am facing the App crash issue in Excel only which error code is below.

Problem signature:

Problem Event Name: APPCRASH

Application Name: EXCEL.EXE

Application Version: 15.0.4420.1017

Application Timestamp: 50673286

Fault Module Name: EXCEL.EXE

Fault Module Version: 15.0.4420.1017

Fault Module Timestamp: 50673286

Exception Code: c0000005

Exception Offset: 00a87ed4

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 16393

Answer 2

when trying to download windows 10 on my HP Pavillion laptop 17" it keeps giving me the error C0000005.

I looked up the error and saw a link to look into and now the error I get is Window Store Cashe may be damaged

Windows Store configuration may be damaged.

talked to microsoft yesterday and she said my laptop wasn't compatible but its only 2 years old and has 8.1 on it.

Can anyone help me with this??

Thanks, Brenda

Answer 3

Anonymous

I've narrowed this down to video card/driver - openGL...

Upgraded to more powerful video card... nVidia GeForce GT710...

I'm using a desktop, so laptop user may be sol...

To bad Microsoft is not helping...

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Answer 4

Anonymous

Under Windows 7 Pro, I have the same issue during signtool sign with /t, it crashed with Exception Code: c0000005 And, of course, Troubleshooter itself not working.

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Exception Code (c0000005) - causing app crashes

6 additional answers