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Exception Code (c0000005) - causing app crashes

Anonymous
2013-01-14T18:46:27+00:00

Hi,

I've only had my laptop a few days but already I'm getting problems with app crashes (Exception Code (c0000005).  I've no idea what this means not being tech-savvy, but it's disrupting several functions... including by IObit Advanced System Care utility which I thought was supposed to take care of all this stuff!

Anyway, sometimes an error message pops up, sometimes not.  I've had to do a system refresh once because early on all my tiles disappeared.

I'd really appreciate any assistance on how to get rid of these errors for good so I can actually use Windows to do something useful. rather than deal with endless problems.

I've done a disk check and an SFC scannow which, apart from using the IObit software above, is about the limit of my capabilities!

Pete

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T12:11:22+00:00

Hi Pete,

Thank you for posting your query in Microsoft Community.

As per the description, you are facing issues with apps which are crashing and receiving error code c0000005. I would definitely help you to fix the issue with apps you are facing.

In order to provide you with a quick resolution, please reply to these questions:

1.       What is the complete error message?

2.       Have you made any changes on the computer prior to the issue?

However, I’m glad to provide you with these methods which will help you to troubleshoot the issue.

Method 1: Download and run the New UI App troubleshooter and check.

**http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab**

**Method 2:**You may follow steps from the article mentioned below and check if that works.

What to do if you have problems with an app

**http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app**

If you need further assistance on any issues related to Windows, please reply and we will be happy to help you.

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  1. Anonymous
    2016-06-06T13:45:28+00:00

    I did Method 1 - when I ran the diagcab I got:

    Sorry, this troubleshooter doesn't work with this version of Windows

    We disabled this troubleshooter because it won't work on this PC.

    Odd... any other suggestions, i.e., a trouble shooter that works...

    Autodesk PrintStudio on Windows 7, 64bit.

    There were no errors and install said it finished successfully.

    When I try to open Autodesk Print Studio I get:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: Print Studio.exe

    Application Version: 1.6.0.0

    Application Timestamp: 57224844

    Fault Module Name: libUI.dll

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 57224837

    Exception Code: c0000005

    Exception Offset: 00000000000ffe82

    OS Version: 6.1.7601.2.1.0.256.48

    Locale ID: 1033

    Additional Information 1: eb79

    Additional Information 2: eb798d4255ef7b3bd080f634a2875dcc

    Additional Information 3: 1629

    Additional Information 4: 16291a256a55de65af1cdb5faf860bc2

    What can we do to fix this issue?

    Update: Just found out the diagcab is ONLY Windows 8 >...

    So is there anything comparable for Windows 7?

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  2. Anonymous
    2014-01-10T12:54:21+00:00

    Dear Imran,

    AoA,

    I need your help regarding some sort of same error which i am facing in my PRODUCTION SERVER.

    Please reply me at

    ******@netsoltech.com

    Thanks

    Adeel Imtiaz

    03014477817

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